Fingerprint
- 1 Similar Profiles
Collaborations and top research areas from the last five years
Projects
- 2 Finished
-
ISI: Interpersonal Stress Intervention with AI
Henkel, A. (PI), Bromuri, S. (Co-supervisor) & Waelbers, B. (Junior researcher)
1/03/21 → 28/02/25
Project: PhD project
-
Profiling the local consumer: consumer profiles, motivations and effective marketing
Henkel, A. (Co-supervisor), van der Vleuten, R. (Junior researcher), Curseu, P. (Supervisor) & Janssens, K. (Co-supervisor)
1/01/21 → 31/12/24
Project: PhD project
Research output
-
Augmenting human service agents with intelligent technologies
Waelbers, B. M. L., Henkel, A. P. & Bromuri, S., 16 Jan 2026, (E-pub ahead of print) In: Journal of Service Management. 24 p.Research output: Contribution to journal › Book/Film/Article review › Academic
Open Access -
Automated Detection of Firm Social Media Response Strategies: A Multi-Label Classification Study of X-Based Customer Service Interactions
Waelbers, B. M. L., Henkel, A. P. & Bromuri, S., 13 Oct 2025, 2025 10th International Conference on Machine Learning Technologies (ICMLT). Helsinki, Finland: IEEE, Vol. 2025. p. 310-315 6 p.Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review
-
Beyond Traditional Quality Monitoring in Call Centers: A Comparative Analysis of Human Evaluators and Large Language Models
Waelbers, B. M. L., Henkel, A. P. & Bromuri, S., 1 Sept 2025, Information Management. ICIM 2025. Li, S. (ed.). Springer, Cham, Vol. 2540. p. 314-323 10 p. (Communications in Computer and Information Science, Vol. 2540).Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review
Open AccessFile -
Editorial: Research horizons of smart service technologies – Special section editorial
Bilstein, N., Henkel, A. P. P. & Heinonen, K., 13 Mar 2024, In: Journal of Service Theory and Practice. 34, 2, p. 157-162 6 p.Research output: Contribution to journal › Editorial › Academic › peer-review
Open Access -
Creating Customer Service Bots That People Don’t Hate
Boegershausen, J., Castelo, N., Hildebrand, C. A. & Henkel, A., 30 Oct 2023Research output: Non-textual form and Research tools › Web publication/blog › Professional
Prizes
-
Onderwijsproduct van het Jaar
Henkel, A. (Recipient), 2025
Prize: Prize (including medals and awards) › Academic
-
Mid-Career Research Award 2024 WINNER
Henkel, A. (Recipient), 2024
Prize: Prize (including medals and awards) › Academic
-
RRBM Honor Roll
Henkel, A. (Recipient), Bromuri, S. (Recipient) & Iren, D. (Recipient), 2022
Prize: Prize (including medals and awards) › Academic
-
Robert Johnston Highly Commended Paper Award 2022
Henkel, A. (Recipient), 2022
Prize: Prize (including medals and awards) › Academic
File -
OU Wetenschapsprijs
Henkel, A. (Recipient), 2022
Prize: Prize (including medals and awards) › Academic
Activities
-
Journal of Service Research (Journal)
Henkel, A. (Member of editorial board)
2024Activity: Publication peer-review and editorial work types › Peer-review (publication) › Academic
-
Sustainability Letters (Journal)
Henkel, A. (Editor)
2024Activity: Publication peer-review and editorial work types › Editorial work journal › Academic
-
3rd Learning and Innovation for Resilience and Sustainability (LIRS) Symposium
Henkel, A. (Organiser)
6 Nov 2024 → 8 Nov 2024Activity: Attending or organising an event types › Organising an event › Academic
-
Journal of Business Ethics (Journal)
Henkel, A. (Peer reviewer)
2024 → …Activity: Publication peer-review and editorial work types › Peer-review (publication) › Academic
-
Sustainability Letters (Journal)
Henkel, A. (Peer reviewer)
2024 → …Activity: Publication peer-review and editorial work types › Peer-review (publication) › Academic