Projects per year
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Dive into the research topics where Bea Waelbers is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
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Projects
- 1 Active
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ISI: Interpersonal Stress Intervention with AI
Henkel, A. (PI), Bromuri, S. (Co-supervisor) & Waelbers, B. (Junior researcher)
1/03/21 → 28/02/25
Project: PhD project
Research output
- 1 Conference Article in proceeding
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Comparing Neural Networks for Speech Emotion Recognition in Customer Service Interactions
Henkel, A. P., Bromuri, S. & Waelbers, B. M. L., 30 Sept 2022, 2022 International Joint Conference on Neural Networks ( IJCNN). IEEE, p. 1-8 8 p.Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review
Activities
- 3 Conference contribution (without a publication)
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Using LLMs for call center quality monitoring
Waelbers, B. (Speaker)
29 Aug 2024 → 30 Aug 2024Activity: Talk or presentation types › Conference contribution (without a publication) › Academic
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A Systematic Literature Review on the Application of Artificial Intelligence in Human-To-Human Customer Service Interactions
Waelbers, B. (Speaker)
23 Oct 2024Activity: Talk or presentation types › Conference contribution (without a publication) › Academic
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Exploring the impact of AI on human-to-human customer service: A systematic literature review
Waelbers, B. (Speaker)
6 Nov 2024Activity: Talk or presentation types › Conference contribution (without a publication) › Academic