Keyphrases
Baseline Classifiers
100%
Multilayer Perceptron
100%
Customer Service Interactions
100%
Neural Machine Translation
100%
Speech Emotion Recognition
100%
Service Employees
100%
Neural Network
100%
Customer Service
100%
Neural Network Architecture
100%
Call Quality
100%
Smart Feedback
100%
AI Support
100%
Large Language Models
100%
Human Evaluation
100%
Feedback Processes
100%
Call Center
100%
Human Feedback
100%
Service Agent
66%
AI Techniques
66%
Quality Monitoring
66%
Multiple Classifier System
50%
Feature Extracting
50%
1-dimensional Convolutional Neural Network (1D-CNN)
50%
Speech Features
50%
Randomized Classifier
50%
Non-sequential
50%
Machine Translation Models
50%
Recognition Performance
50%
Customer Emotion
50%
Emotion Label
50%
Call Center Service
50%
F1 Score
50%
Service Interactions
50%
No Significant Difference
50%
Machine Learning Approach
50%
Service Setting
50%
Basic Emotions
50%
AI Analysis
33%
AI Assistance
33%
Technological Progress
33%
Positive Work Environment
33%
Artificial Intelligence Applications
33%
Customer Interaction
33%
Chat Generative Pre-trained Transformer (ChatGPT)
33%
AI Tools
33%
Computer Science
Artificial Intelligence
100%
Large Language Model
60%
One-Dimensional Convolutional Neural Network
50%
Monitoring Quality
40%
ChatGPT
20%
AI Tools
20%
Customer Interaction
20%
Inherent Complexity
20%
