Personal profile
External positions
Lead Data Scientist, DHL Express
1 Oct 2024 → …
DHL Researcher
1 Jan 2019 → …
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- 1 Similar Profiles
Collaborations and top research areas from the last five years
Projects
- 1 Finished
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ISI: Interpersonal Stress Intervention with AI
Henkel, A. (PI), Bromuri, S. (Co-supervisor) & Waelbers, B. (Junior researcher)
1/03/21 → 28/02/25
Project: PhD project
Research output
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Augmenting human service agents with intelligent technologies
Waelbers, B. M. L., Henkel, A. P. & Bromuri, S., 16 Jan 2026, (E-pub ahead of print) In: Journal of Service Management. 24 p.Research output: Contribution to journal › Book/Film/Article review › Academic
Open Access -
A user study of visualisations of spatio-temporal eye tracking data
Claus, M., Hermens, F. & Bromuri, S., 2025, In: Journal of Visualization. 28, p. 153–169 17 p.Research output: Contribution to journal › Article › Academic › peer-review
Open Access -
Automated Detection of Firm Social Media Response Strategies: A Multi-Label Classification Study of X-Based Customer Service Interactions
Waelbers, B. M. L., Henkel, A. P. & Bromuri, S., 13 Oct 2025, 2025 10th International Conference on Machine Learning Technologies (ICMLT). Helsinki, Finland: IEEE, Vol. 2025. p. 310-315 6 p.Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review
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Beyond Traditional Quality Monitoring in Call Centers: A Comparative Analysis of Human Evaluators and Large Language Models
Waelbers, B. M. L., Henkel, A. P. & Bromuri, S., 1 Sept 2025, Information Management. ICIM 2025. Li, S. (ed.). Springer, Cham, Vol. 2540. p. 314-323 10 p. (Communications in Computer and Information Science, Vol. 2540).Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review
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Bridging the Gap in Emission Reporting: Synergistic Use of AI and Earth Observation for Real-Time Insight on Urban CO₂ Emissions
Curier, R. L., Ham, S., Stoorvogel, J. J. & Bromuri, S., 2 May 2025.Research output: Contribution to conference › Conference Paper until 1 July 2025 › Academic
Open Access
Datasets
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Aachen-Heerlen Annotated Steel Microstructure Dataset
Pujar, G. (Contributor), Ackermann, M. (Contributor), Iren, D. (Creator), Krupp, U. (Creator), Bromuri, S. (Creator), Gorfer, J. (Creator) & Wesselmecking, S. (Creator), figshare, 19 May 2021
DOI: 10.6084/m9.figshare.c.5185004.v1, https://doi.org/10.6084%2Fm9.figshare.c.5185004.v1
Dataset
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The open D1NAMO dataset: A multi-modal dataset for research on non-invasive type 1 diabetes management
Dubosson, F. (Creator), Ranvier, J.-E. (Creator), Bromuri, S. (Creator), Calbimonte, J.-P. (Creator), Ruiz, J. (Creator) & Schumacher, M. (Creator), Zenodo, 19 Oct 2018
DOI: 10.5281/zenodo.5651217, https://zenodo.org/record/5651217
Dataset
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Metadata record for: Aachen-Heerlen annotated steel microstructure dataset
Iren, D. (Contributor), Krupp, U. (Contributor), Gorfer, J. (Contributor), Wesselmecking, S. (Contributor), Pujar, G. (Contributor), Bromuri, S. (Contributor) & Ackermann, M. (Contributor), figshare, 25 May 2021
DOI: 10.6084/m9.figshare.14045789.v1, https://doi.org/10.6084%2Fm9.figshare.14045789.v1
Dataset
Prizes
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RRBM Honor Roll
Henkel, A. (Recipient), Bromuri, S. (Recipient) & Iren, D. (Recipient), 2022
Prize: Prize (including medals and awards) › Academic
Activities
- 2 Talk or presentation (not at a conference)
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Analysing Data in the Digital Economy
Helms, R. (Speaker) & Bromuri, S. (Speaker)
12 Sept 2019Activity: Talk or presentation types › Talk or presentation (not at a conference) › Professional
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NWO
Helms, R. (Speaker) & Bromuri, S. (Speaker)
8 Dec 2016Activity: Talk or presentation types › Talk or presentation (not at a conference) › Academic