Research output per year
Research output per year
Project Details
Layman's description
The PhD project centers around testing, improving, and applying an algorithm that detects stress from voice in a customer service setting with the aim to improve the well-being of service employees.
| Acronym | ISI |
|---|---|
| Status | Active |
| Effective start/end date | 1/03/21 → 28/02/25 |
Collaborative partners
- DHL
- Department of Computer Science (lead)
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Research output
- 1 Article
-
Using AI to predict service agent stress from emotion patterns in service interactions
Bromuri, S., Henkel, A. P., Iren, D. & Urovi, V., 10 Jun 2021, In: Journal of Service Management. 32, 4, p. 581-611 31 p.Research output: Contribution to journal › Article › Academic › peer-review
Open AccessFile3 Citations (Web of Science)21 Downloads (Pure)