Abstract
It is important for companies that their operational employees have profound knowledge of the processes in which their work is embedded. 3D virtual world (VW) environments are promising for learning, especially for complex processes that have deviations from the standard flow. We design a 3D VW process training environment to improve process learning, particularly for complex processes with alternative flows, represented with gateways in process models. We adopt the method of loci, which suggests the mental traversal of routines for improving learning. Our experiment with 145 participants compares the level of knowledge acquired for a sample process with our 3D VW environment and a 2D depiction. We found that the 3D VW environment significantly increases the level of process knowledge acquired across the typical gateways in processes. Our results contribute to our understanding of how individuals learn knowledge of processes via 3D environments. With a low initial investment, practitioners are encouraged to invest in 3D training systems for processes, since these can be set up once and reused multiple times for various employees.
Original language | English |
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Title of host publication | Advanced Information Systems Engineering |
Subtitle of host publication | 31st International Conference, CAiSE 2019, Rome, Italy, June 3–7, 2019, Proceedings |
Editors | Paolo Giorgini, Barbara Weber |
Place of Publication | Cham |
Publisher | Springer Nature Switzerland AG |
Pages | 415-429 |
Number of pages | 15 |
ISBN (Electronic) | 9783030212902 |
ISBN (Print) | 9783030212896 |
DOIs | |
Publication status | Published - 29 May 2019 |
Externally published | Yes |
Event | 31st International Conference on Advanced Information Systems Engineering - Sapienza Università di Roma, Rome, Italy Duration: 3 Jun 2019 → 7 Jun 2019 Conference number: 31 https://www.caise19.it/ |
Publication series
Series | Lecture Notes in Computer Science (LNCS) |
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Volume | 11483 |
ISSN | 0302-9743 |
Series | Information Systems and Applications, incl. Internet/Web, and HCI (LNISA) |
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Volume | 11483 |
Conference
Conference | 31st International Conference on Advanced Information Systems Engineering |
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Abbreviated title | CAiSE 2019 |
Country | Italy |
City | Rome |
Period | 3/06/19 → 7/06/19 |
Internet address |
Keywords
- Experiment
- Gateways
- Process model
- Training
- Virtual worlds