A dynamic capabilities perspective on service-orientation in demand-supply chains

M. Rasouli; J.J.M. Trienekens; R.J. Kusters; P.W.P.J. Grefen

doi:10.1016/j.procir.2015.02.145

A dynamic capabilities perspective on service-orientation in demand-supply chains

M. Rasouli^*, J.J.M. Trienekens, R.J. Kusters, P.W.P.J. Grefen

^*Corresponding author for this work

Research output: Contribution to journal › Conference article in journal › Academic › peer-review

Abstract

Organizations in the current competitive business environment need to provide highly customized integrated solutions through dynamic collaborations within value networks. This need has been increasingly considered through different notions like Product Service System (PSS) and Service-Dominant (S-D) logic. These emerging notions shift a conventional supply chain towards a Service-Oriented Demand-Supply Chain (SODSC). The SODSC embraces the co-creation of a customer-centric value in the form of integrated solutions through a dynamic networked business. This paper, from a dynamic capabilities perspective, aims to move towards the operationalization of the characteristics of the SODSC. For this, we conduct a design science research approach that results in ten concrete dynamic capabilities enabling service-orientation. The validity of these concrete dynamic capabilities is evaluated on the basis of a case study in a mobility service ecosystem

Original language	English
Pages (from-to)	396-401
Number of pages	6
Journal	Procedia CIRP
Volume	30
DOIs	https://doi.org/10.1016/j.procir.2015.02.145
Publication status	Published - 2015
Event	7th Industrial Product-Service System Conference 2015: PSS: Industry Transformation for Sustainability and Business - Saint-Etienne, France Duration: 21 May 2015 → 22 May 2015

Keywords

Product Service Systems (PSS), Service-Dominant (S-D) logic, dynamic capabilities, service-orientation, demand-supply chain

Access to Document

10.1016/j.procir.2015.02.145Licence: CC BY-NC-ND

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title = "A dynamic capabilities perspective on service-orientation in demand-supply chains",

abstract = "Organizations in the current competitive business environment need to provide highly customized integrated solutions through dynamic collaborations within value networks. This need has been increasingly considered through different notions like Product Service System (PSS) and Service-Dominant (S-D) logic. These emerging notions shift a conventional supply chain towards a Service-Oriented Demand-Supply Chain (SODSC). The SODSC embraces the co-creation of a customer-centric value in the form of integrated solutions through a dynamic networked business. This paper, from a dynamic capabilities perspective, aims to move towards the operationalization of the characteristics of the SODSC. For this, we conduct a design science research approach that results in ten concrete dynamic capabilities enabling service-orientation. The validity of these concrete dynamic capabilities is evaluated on the basis of a case study in a mobility service ecosystem",

keywords = "Product Service Systems (PSS), Service-Dominant (S-D) logic, dynamic capabilities, service-orientation, demand-supply chain",

author = "M. Rasouli and J.J.M. Trienekens and R.J. Kusters and P.W.P.J. Grefen",

year = "2015",

doi = "10.1016/j.procir.2015.02.145",

language = "English",

volume = "30",

pages = "396--401",

journal = "Procedia CIRP",

issn = "2212-8271",

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note = "7th Industrial Product-Service System Conference 2015 : PSS: Industry Transformation for Sustainability and Business ; Conference date: 21-05-2015 Through 22-05-2015",

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AU - Trienekens, J.J.M.

AU - Kusters, R.J.

AU - Grefen, P.W.P.J.

PY - 2015

Y1 - 2015

N2 - Organizations in the current competitive business environment need to provide highly customized integrated solutions through dynamic collaborations within value networks. This need has been increasingly considered through different notions like Product Service System (PSS) and Service-Dominant (S-D) logic. These emerging notions shift a conventional supply chain towards a Service-Oriented Demand-Supply Chain (SODSC). The SODSC embraces the co-creation of a customer-centric value in the form of integrated solutions through a dynamic networked business. This paper, from a dynamic capabilities perspective, aims to move towards the operationalization of the characteristics of the SODSC. For this, we conduct a design science research approach that results in ten concrete dynamic capabilities enabling service-orientation. The validity of these concrete dynamic capabilities is evaluated on the basis of a case study in a mobility service ecosystem

AB - Organizations in the current competitive business environment need to provide highly customized integrated solutions through dynamic collaborations within value networks. This need has been increasingly considered through different notions like Product Service System (PSS) and Service-Dominant (S-D) logic. These emerging notions shift a conventional supply chain towards a Service-Oriented Demand-Supply Chain (SODSC). The SODSC embraces the co-creation of a customer-centric value in the form of integrated solutions through a dynamic networked business. This paper, from a dynamic capabilities perspective, aims to move towards the operationalization of the characteristics of the SODSC. For this, we conduct a design science research approach that results in ten concrete dynamic capabilities enabling service-orientation. The validity of these concrete dynamic capabilities is evaluated on the basis of a case study in a mobility service ecosystem

KW - Product Service Systems (PSS), Service-Dominant (S-D) logic, dynamic capabilities, service-orientation, demand-supply chain

U2 - 10.1016/j.procir.2015.02.145

DO - 10.1016/j.procir.2015.02.145

M3 - Conference article in journal

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JO - Procedia CIRP

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