A framework for web content management system operations and maintenance

Jurriaan Souer*, Paul Honders, Johan Versendaal, Sjaak Brinkkemper

*Corresponding author for this work

    Research output: Contribution to journalArticleAcademicpeer-review


    Organizations increasingly utilize Web Content Management Systems (WCMS) to improve development speed, online flexibility and cost effectiveness for web applications. However, organizations lack the organizational processes and structure to effectively maintain WCMS. We propose a WCMS Process Framework for the operation and maintenance phase of Web Engineering. In this paper we elaborate on the construction of the framework. It encompasses the description of a generic IT Management framework and the inclusion of Web Content Management processes into a strategic, tactical, and operational level. The framework is validated through an expert validation consisting of three industry experts and a case study at a large Dutch telecommunications services provider. The case study substantiates our vision that the WCMS Process Framework contains a set of process descriptions that effectively supports the operations and maintenance of web applications.

    Original languageEnglish
    Pages (from-to)342-347
    Number of pages6
    JournalJournal of Digital Information Management
    Issue number4
    Publication statusPublished - 2008


    • Content management
    • Information systems maintenance
    • Web application
    • Web content management system


    Dive into the research topics of 'A framework for web content management system operations and maintenance'. Together they form a unique fingerprint.

    Cite this