@article{3bf59b02ec4e447e8148ebdecc81db3e,
title = "A reference model-based user requirements elicitation process: Toward operational business-IT alignment in a co-creation value network",
keywords = "COMPANY, CONCEPTUALIZATION, Co-creation value network, Customer knowledge management process and challenges, DELPHI METHOD, DESIGN SCIENCE, Design science research, Elicitation problems, FRAMEWORK, FUTURE, INDUSTRY, INFORMATION-TECHNOLOGY, MANAGEMENT, Operational business-IT alignment, Reference model, STRATEGIC ALIGNMENT, User requirements elicitation process",
author = "Samaneh Bagheri and R.J. Kusters and J.J.M. Trienekens and P.W.P.J. Grefen",
year = "2019",
month = jul,
doi = "10.1016/j.infsof.2019.03.012",
language = "English",
volume = "111",
pages = "72--85",
journal = "Information and Software Technology",
issn = "0950-5849",
publisher = "Elsevier B.V.",
}