A Reference Model for a Service Level Agreement: In domain of Information Sharing Services

C. (Cor) Hofman*, E.E. Roubtsova

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Original languageEnglish
Title of host publicationBusiness Modeling and Software Design
Subtitle of host publication10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings
EditorsBoris Shishkov
Place of PublicationCham
PublisherSpringer Nature Switzerland AG
Chapter4
Pages55-68
Number of pages14
ISBN (Electronic)9783030523060
ISBN (Print)9783030523053
DOIs
Publication statusPublished - 2020
Event10th International Symposium on Business Modeling and Software Design
- Germany, Potsdam, Germany
Duration: 6 Jul 20208 Jul 2020
Conference number: 10
http://www.is-bmsd.org/

Publication series

SeriesLecture Notes in Business Information Processing
Volume391
ISSN1865-1348

Conference

Conference10th International Symposium on Business Modeling and Software Design
Abbreviated titleBMSD 2020
CountryGermany
CityPotsdam
Period6/07/208/07/20
Internet address

Keywords

  • Service Level Agreement (SLA) · SLA modelling · SLA monitoring · Service Level Objective (SLO) · Goal model · Conceptual model · Executable protocol model
  • Service Level Agreement (SLA)
  • SLA modelling
  • Service Level Objective (SLO)
  • Goal model
  • SLA monitoring
  • Conceptual model

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