A Reference Model for a Service Level Agreement: In domain of Information Sharing Services

C. (Cor) Hofman; E.E. Roubtsova

doi:10.1007/978-3-030-52306-0_4

A Reference Model for a Service Level Agreement: In domain of Information Sharing Services

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

19 Downloads (Pure)

Original language	English
Title of host publication	Business Modeling and Software Design
Subtitle of host publication	10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings
Editors	Boris Shishkov
Place of Publication	Cham
Publisher	Springer Nature Switzerland AG
Chapter	4
Pages	55-68
Number of pages	14
Volume	391
ISBN (Electronic)	9783030523060
ISBN (Print)	9783030523053
DOIs	https://doi.org/10.1007/978-3-030-52306-0_4
Publication status	Published - 2020
Event	10th International Symposium on Business Modeling and Software Design - Germany, Potsdam, Germany Duration: 6 Jul 2020 → 8 Jul 2020 Conference number: 10 http://www.is-bmsd.org/

Publication series

Series	Lecture Notes in Business Information Processing
Volume	391
ISSN	1865-1348

Conference

Conference	10th International Symposium on Business Modeling and Software Design
Abbreviated title	BMSD 2020
Country/Territory	Germany
City	Potsdam
Period	6/07/20 → 8/07/20
Internet address	http://www.is-bmsd.org/

Keywords

Service Level Agreement (SLA) · SLA modelling · SLA monitoring · Service Level Objective (SLO) · Goal model · Conceptual model · Executable protocol model
Service Level Agreement (SLA)
SLA modelling
Service Level Objective (SLO)
Goal model
SLA monitoring
Conceptual model

Access to Document

10.1007/978-3-030-52306-0_4

A Reference Model for a Service Level AgreementFinal published version, 3.34 MBLicence: Taverne

Cite this

Hofman, C., & Roubtsova, E. E. (2020). A Reference Model for a Service Level Agreement: In domain of Information Sharing Services. In B. Shishkov (Ed.), Business Modeling and Software Design: 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings (Vol. 391, pp. 55-68). Springer Nature Switzerland AG. Lecture Notes in Business Information Processing Vol. 391 https://doi.org/10.1007/978-3-030-52306-0_4

Hofman, C. (Cor) ; Roubtsova, E.E. / A Reference Model for a Service Level Agreement : In domain of Information Sharing Services. Business Modeling and Software Design: 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings. editor / Boris Shishkov. Vol. 391 Cham : Springer Nature Switzerland AG, 2020. pp. 55-68 (Lecture Notes in Business Information Processing, Vol. 391).

@inproceedings{49326907d09343d4a56b6dbe5e7b5740,

title = "A Reference Model for a Service Level Agreement: In domain of Information Sharing Services",

keywords = "Service Level Agreement (SLA) · SLA modelling · SLA monitoring · Service Level Objective (SLO) · Goal model · Conceptual model · Executable protocol model, Service Level Agreement (SLA), SLA modelling, Service Level Objective (SLO), Goal model, SLA monitoring, Conceptual model",

author = "Hofman, {C. (Cor)} and E.E. Roubtsova",

year = "2020",

doi = "10.1007/978-3-030-52306-0_4",

language = "English",

isbn = "9783030523053",

volume = "391",

series = "Lecture Notes in Business Information Processing",

publisher = "Springer Nature Switzerland AG",

pages = "55--68",

editor = "Shishkov, {Boris }",

booktitle = "Business Modeling and Software Design",

address = "Switzerland",

note = "10th International Symposium on Business Modeling and Software Design<br/>, BMSD 2020 ; Conference date: 06-07-2020 Through 08-07-2020",

url = "http://www.is-bmsd.org/",

}

Hofman, C & Roubtsova, EE 2020, A Reference Model for a Service Level Agreement: In domain of Information Sharing Services. in B Shishkov (ed.), Business Modeling and Software Design: 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings. vol. 391, Springer Nature Switzerland AG, Cham, Lecture Notes in Business Information Processing, vol. 391, pp. 55-68, 10th International Symposium on Business Modeling and Software Design
, Potsdam, Berlin, Germany, 6/07/20. https://doi.org/10.1007/978-3-030-52306-0_4

A Reference Model for a Service Level Agreement: In domain of Information Sharing Services. / Hofman, C. (Cor); Roubtsova, E.E.
Business Modeling and Software Design: 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings. ed. / Boris Shishkov. Vol. 391 Cham: Springer Nature Switzerland AG, 2020. p. 55-68 (Lecture Notes in Business Information Processing, Vol. 391).

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

TY - GEN

T1 - A Reference Model for a Service Level Agreement

T2 - 10th International Symposium on Business Modeling and Software Design<br/>

AU - Hofman, C. (Cor)

AU - Roubtsova, E.E.

N1 - Conference code: 10

PY - 2020

Y1 - 2020

KW - Service Level Agreement (SLA) · SLA modelling · SLA monitoring · Service Level Objective (SLO) · Goal model · Conceptual model · Executable protocol model

KW - Service Level Agreement (SLA)

KW - SLA modelling

KW - Service Level Objective (SLO)

KW - Goal model

KW - SLA monitoring

KW - Conceptual model

U2 - 10.1007/978-3-030-52306-0_4

DO - 10.1007/978-3-030-52306-0_4

M3 - Conference Article in proceeding

SN - 9783030523053

VL - 391

T3 - Lecture Notes in Business Information Processing

SP - 55

EP - 68

BT - Business Modeling and Software Design

A2 - Shishkov, Boris

PB - Springer Nature Switzerland AG

CY - Cham

Y2 - 6 July 2020 through 8 July 2020

ER -

Hofman C, Roubtsova EE. A Reference Model for a Service Level Agreement: In domain of Information Sharing Services. In Shishkov B, editor, Business Modeling and Software Design: 10th International Symposium, BMSD 2020, Berlin, Germany, July 6-8, 2020, Proceedings. Vol. 391. Cham: Springer Nature Switzerland AG. 2020. p. 55-68. (Lecture Notes in Business Information Processing, Vol. 391). Epub 2020 Jul 7. doi: 10.1007/978-3-030-52306-0_4