Achieving Digital-Driven Patient Agility in the Era of Big Data

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There is still a limited understanding of the necessary skill, talent, and expertise to manage digital technologies as a crucial enabler of the hospital's ability to adequately `sense' and `respond' to patient needs and wishes, i.e., patient agility. Therefore, this investigates how hospital departments can leverage a `digital dynamic capability' to enable the department's patient agility. This study embraces the dynamic capabilities theory, develops a research model, and tests it accordingly using data from 90 clinical hospital departments from the Netherlands through an online survey. The model's hypothesized relationships are tested using structural equation modeling (SEM). The outcomes demonstrate the significance of digital dynamic capability in developing patient sensing and responding capabilities that, in turn, positively influence patient service performance. Outcomes are very relevant for the hospital practice now, as hospitals worldwide need to transform healthcare delivery processes using digital technologies and increase clinical productivity.
Original languageEnglish
Title of host publicationResponsible AI and Analytics for an Ethical and Inclusive Digitized Society
EditorsDenis Dennehy, Anastasia Griva, Nancy Pouloudi, Yogesh K. Dwivedi, Ilias Pappas, Matti Mäntymäki
Place of PublicationCham
PublisherSpringer International Publishing
Number of pages12
ISBN (Electronic)978-3-030-85447-8
ISBN (Print)9783030854461
Publication statusPublished - Sept 2021
EventI3E Conference on e-Business, e-Services and e-Society - Galway, Ireland
Duration: 1 Sept 20213 Sept 2021

Publication series

SeriesLecture Notes in Computer Science


ConferenceI3E Conference on e-Business, e-Services and e-Society


  • Big data analytics
  • Digital dynamic capability
  • Dynamic capabilities
  • Hospitals
  • Patient agility
  • Patient service performance
  • Sense and respond


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