Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach

E. (Ekaterina) Sabelnikova; C.-M. (Claudia-Melania) Chituc; J.J.M. Trienekens

doi:10.5220/0005326200050016

Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach

E. (Ekaterina) Sabelnikova, C.-M. (Claudia-Melania) Chituc, J.J.M. Trienekens

Research Line Innovation (part of LIRS program)

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

Abstract

Information technology plays an increasingly important role in developing business strategies. Consequently, it is vital for organizations to ensure an alignment between IT and business strategies and goals. Usually business-IT alignment (BIA) is understood at the organizational level between business and IT teams, whereas IT outsourcing (ITO) extends organizational boundaries and implies inclusion of service providers. In the case of ITO, BIA is harder to achieve and manage. In this paper it is proposed to measure ITO maturity through a set of factors that influence the success of ITO activities, while a selected BIA maturity framework has been extended with two additional dimensions. The combined BIA-ITO model has been applied in a case study, with the purpose to empirically validate the model as well as to gain valuable insights on the BIA-ITO relationship in practice. The results indicate that IT outsourcing can have a positive impact on business-IT alignment.

Original language	English
Title of host publication	Proceedings of the 17th International Conference on Enterprise Information Systems
Editors	Slimane Hammoudi, Leszek Maciaszek, Ernest Teniente
Place of Publication	Portugal
Publisher	SCITEPRESS-Science and Technology Publications, Lda.
Pages	5-16
Number of pages	12
Volume	2
ISBN (Print)	9789897580963
DOIs	https://doi.org/10.5220/0005326200050016
Publication status	Published - 2015
Event	17th International Conference on Enterprise Information Systems - Barcelona, Spain Duration: 27 Apr 2015 → 30 Apr 2015 Conference number: 17 http://www.iceis.org/?y=2015

Conference

Conference	17th International Conference on Enterprise Information Systems
Abbreviated title	ICEIS 2015
Country/Territory	Spain
City	Barcelona
Period	27/04/15 → 30/04/15
Internet address	http://www.iceis.org/?y=2015

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Sabelnikova, E., Chituc, C.-M., & Trienekens, J. J. M. (2015). Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach. In S. Hammoudi, L. Maciaszek, & E. Teniente (Eds.), Proceedings of the 17th International Conference on Enterprise Information Systems (Vol. 2, pp. 5-16). SCITEPRESS-Science and Technology Publications, Lda.. https://doi.org/10.5220/0005326200050016

Sabelnikova, E. (Ekaterina) ; Chituc, C.-M. (Claudia-Melania) ; Trienekens, J.J.M. / Analysing business-IT alignment in the IT outsourcing context : A Case Study Approach. Proceedings of the 17th International Conference on Enterprise Information Systems. editor / Slimane Hammoudi ; Leszek Maciaszek ; Ernest Teniente. Vol. 2 Portugal : SCITEPRESS-Science and Technology Publications, Lda., 2015. pp. 5-16

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title = "Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach",

abstract = "Information technology plays an increasingly important role in developing business strategies. Consequently, it is vital for organizations to ensure an alignment between IT and business strategies and goals. Usually business-IT alignment (BIA) is understood at the organizational level between business and IT teams, whereas IT outsourcing (ITO) extends organizational boundaries and implies inclusion of service providers. In the case of ITO, BIA is harder to achieve and manage. In this paper it is proposed to measure ITO maturity through a set of factors that influence the success of ITO activities, while a selected BIA maturity framework has been extended with two additional dimensions. The combined BIA-ITO model has been applied in a case study, with the purpose to empirically validate the model as well as to gain valuable insights on the BIA-ITO relationship in practice. The results indicate that IT outsourcing can have a positive impact on business-IT alignment.",

author = "Sabelnikova, {E. (Ekaterina)} and Chituc, {C.-M. (Claudia-Melania)} and J.J.M. Trienekens",

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booktitle = "Proceedings of the 17th International Conference on Enterprise Information Systems",

publisher = "SCITEPRESS-Science and Technology Publications, Lda.",

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note = "17th International Conference on Enterprise Information Systems , ICEIS 2015 ; Conference date: 27-04-2015 Through 30-04-2015",

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Sabelnikova, E, Chituc, C-M & Trienekens, JJM 2015, Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach. in S Hammoudi, L Maciaszek & E Teniente (eds), Proceedings of the 17th International Conference on Enterprise Information Systems. vol. 2, SCITEPRESS-Science and Technology Publications, Lda., Portugal, pp. 5-16, 17th International Conference on Enterprise Information Systems , Barcelona, Spain, 27/04/15. https://doi.org/10.5220/0005326200050016

Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach. / Sabelnikova, E. (Ekaterina); Chituc, C.-M. (Claudia-Melania); Trienekens, J.J.M.
Proceedings of the 17th International Conference on Enterprise Information Systems. ed. / Slimane Hammoudi; Leszek Maciaszek; Ernest Teniente. Vol. 2 Portugal: SCITEPRESS-Science and Technology Publications, Lda., 2015. p. 5-16.

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

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AB - Information technology plays an increasingly important role in developing business strategies. Consequently, it is vital for organizations to ensure an alignment between IT and business strategies and goals. Usually business-IT alignment (BIA) is understood at the organizational level between business and IT teams, whereas IT outsourcing (ITO) extends organizational boundaries and implies inclusion of service providers. In the case of ITO, BIA is harder to achieve and manage. In this paper it is proposed to measure ITO maturity through a set of factors that influence the success of ITO activities, while a selected BIA maturity framework has been extended with two additional dimensions. The combined BIA-ITO model has been applied in a case study, with the purpose to empirically validate the model as well as to gain valuable insights on the BIA-ITO relationship in practice. The results indicate that IT outsourcing can have a positive impact on business-IT alignment.

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Sabelnikova E, Chituc CM, Trienekens JJM. Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach. In Hammoudi S, Maciaszek L, Teniente E, editors, Proceedings of the 17th International Conference on Enterprise Information Systems. Vol. 2. Portugal: SCITEPRESS-Science and Technology Publications, Lda. 2015. p. 5-16 doi: 10.5220/0005326200050016

Analysing business-IT alignment in the IT outsourcing context: A Case Study Approach

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