Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots

N. Castelo; J. Boegershausen; Christian Alexander Hildebrand; A.P. Henkel

Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots

N. Castelo, J. Boegershausen, Christian Alexander Hildebrand, A.P. Henkel

Research output: Chapter in Book/Report/Conference proceeding › Conference Abstract/Poster in proceeding › peer-review

Original language	English
Title of host publication	ACR 2021 ASSOCIATION FOR CONSUMER RESEARCH
Subtitle of host publication	Advances in Consumer Research
Editors	T. Williams Bradford , Anat Keinan , Matthew Thomson
Publisher	Association for Consumer Research
Pages	764-765
Number of pages	2
Volume	49
ISBN (Print)	978-0-915552-82-5
Publication status	Published - Oct 2021
Event	52nd Annual Conference of the Association for Consumer Research - Online, United States Duration: 8 Oct 2021 → 30 Oct 2021 Conference number: 52 https://www.acrwebsite.org/web/conferences/north-american-conference

Conference

Conference	52nd Annual Conference of the Association for Consumer Research
Abbreviated title	ACR 2021
Country/Territory	United States
Period	8/10/21 → 30/10/21
Internet address	https://www.acrwebsite.org/web/conferences/north-american-conference

Access to Document

https://www.acrwebsite.org/assets/PDFs/Proceedings/2021vol49.pdf

Cite this

Castelo, N., Boegershausen, J., Hildebrand, C. A., & Henkel, A. P. (2021). Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots. In T. W. B., A. K., & M. T. (Eds.), ACR 2021 ASSOCIATION FOR CONSUMER RESEARCH: Advances in Consumer Research (Vol. 49, pp. 764-765). Association for Consumer Research. https://www.acrwebsite.org/assets/PDFs/Proceedings/2021vol49.pdf

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title = "Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots",

author = "N. Castelo and J. Boegershausen and Hildebrand, \{Christian Alexander\} and A.P. Henkel",

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booktitle = "ACR 2021 ASSOCIATION FOR CONSUMER RESEARCH",

publisher = "Association for Consumer Research",

address = "United States",

note = "52nd Annual Conference of the Association for Consumer Research, ACR 2021 ; Conference date: 08-10-2021 Through 30-10-2021",

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Castelo, N, Boegershausen, J, Hildebrand, CA & Henkel, AP 2021, Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots. in TWB, AK & MT (eds), ACR 2021 ASSOCIATION FOR CONSUMER RESEARCH: Advances in Consumer Research. vol. 49, Association for Consumer Research, pp. 764-765, 52nd Annual Conference of the Association for Consumer Research, United States, 8/10/21. <https://www.acrwebsite.org/assets/PDFs/Proceedings/2021vol49.pdf>

Bots at the Frontline: How Consumers Perceive Firms that Employ Service Robots. / Castelo, N.; Boegershausen, J.; Hildebrand, Christian Alexander et al.
ACR 2021 ASSOCIATION FOR CONSUMER RESEARCH: Advances in Consumer Research. ed. / T. Williams Bradford; Anat Keinan; Matthew Thomson. Vol. 49 Association for Consumer Research, 2021. p. 764-765.

Research output: Chapter in Book/Report/Conference proceeding › Conference Abstract/Poster in proceeding › peer-review

TY - CHAP

T1 - Bots at the Frontline

T2 - 52nd Annual Conference of the Association for Consumer Research

AU - Castelo, N.

AU - Boegershausen, J.

AU - Hildebrand, Christian Alexander

AU - Henkel, A.P.

N1 - Conference code: 52

PY - 2021/10

Y1 - 2021/10

M3 - Conference Abstract/Poster in proceeding

SN - 978-0-915552-82-5

VL - 49

SP - 764

EP - 765

BT - ACR 2021 ASSOCIATION FOR CONSUMER RESEARCH

A2 - , T. Williams Bradford

A2 - , Anat Keinan

A2 - , Matthew Thomson

PB - Association for Consumer Research

Y2 - 8 October 2021 through 30 October 2021

ER -