@inbook{0e261d9664d842e4bbe377fab60ee3d9,
title = "Bouwen aan binding: Customer Loyalty als ontwikkelingsproces",
author = "J.M.C. Schijns",
year = "2000",
language = "Dutch",
volume = "10",
series = "ROS Report",
publisher = "Willem Koch",
number = "10",
pages = "17--25",
editor = "Robin Kemme and Willem Koch and Gusta Winnubst and Faas, \{Paul \} and Martin Flokstra and \{van Munster\}, Ruud and Jos Schijns",
booktitle = "ROS Report, Magazine over Interactieve Communicatie",
address = "Netherlands",
}