Business Intelligence and analytics success factors: A case study in the financial sector

Business Intelligence and Analytics (BI&A) can support organizations to improve their decision-making and performance. However, despite the increasing investment in BI&A, a lot of organizations have failed to implement it successfully. Therefore, it is vital for organizations to clearly understand Critical Success Factors (CSFs) for the implementation of BI&A. Although various CSFs of BI&A are suggested by prior studies, there is little consensus on determining these factors. Furthermore, most former studies only deliver a list of theoretical CSFs of BI&A, while little evidence is given on the practical relevance of these factors and the reasoning and rationale behind them. The objective of this research is to theoretically identify and empirically evaluate these CSFs. We identify a set of CSFs of BI&A through a systematic literature review. Then, through a case study in the financial sector in the Netherlands, we provide an in-depth understanding of the practical relevance of these CSFs and the rationale behind them.