Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support

Samaneh Bagheri; Rob Kusters; Jos Trienekens; Paul W.P.J. Grefen

doi:10.1007/978-3-030-04849-5

Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support

Samaneh Bagheri, Rob Kusters, Jos Trienekens, Paul W.P.J. Grefen

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

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Abstract

Prior research has not adequately addressed business-IT alignment(BITA) improvement, especially in a business network situation of a co-creationvalue network (VN). In a VN setting, IT is regarded as a major facilitator ofactors’ collaboration to realize their joint objectives, i.e. to deliver seamlesscustomer experience through providing mass-customized integrated solutions.To effectively use IT, a sufficient degree of BITA for key capabilities of a VN isrequired. Furthermore, BITA as a moving target should be improved continuouslyover time.In this paper, BITA improvement in a VN setting is studied. We focus onBITA improvement for the key capabilities of a VN and design support for it. Tothis end, we adopt a dynamic capability perspective due to its ability to explainhow organizations can improve their operational capabilities and processes toadjust to a changing environment. We design a reference model-based approachthat enhances the ‘business process management’ dynamic capability of a VNby enabling co-development of business processes with their supporting ITbasedsystems. This co-development facilitates BITA improvement. This paperpresents the research process of the design of our support. As a proof of concept,the results for one of the key capabilities of a VN (i.e., customer understanding)is presented and discussed.

Original language	English
Title of host publication	Business Information Systems Workshops
Subtitle of host publication	BIS 2018 International Workshops, Berlin, Germany, July 18–20, 2018, Revised Papers
Editors	Witold Abramowicz, Adrian Paschke
Publisher	Springer Nature Switzerland AG
Pages	143–155
Number of pages	13
ISBN (Electronic)	9783030048495
ISBN (Print)	9783030048488
DOIs	https://doi.org/10.1007/978-3-030-04849-5
Publication status	Published - 2019
Event	21st International Conference, Business Information Systems: BIS 2018 - Berlin, Germany Duration: 18 Jul 2018 → 20 Jul 2018 http://bis.ue.poznan.pl/bis2018/

Publication series

Series	Lecture Notes in Business Information Processing
Volume	339
ISSN	1865-1348

Conference

Conference	21st International Conference, Business Information Systems
Country/Territory	Germany
City	Berlin
Period	18/07/18 → 20/07/18
Internet address	http://bis.ue.poznan.pl/bis2018/

Keywords

Co-creation value network
business-it alignment improvement
co-evolution
dynamic capability
key capabilities
reference model

Access to Document

10.1007/978-3-030-04849-5

Bis conference, BITA improvementFinal published version, 325 KBLicence: Taverne

Cite this

Bagheri, S., Kusters, R., Trienekens, J., & Grefen, P. W. P. J. (2019). Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support. In W. Abramowicz, & A. Paschke (Eds.), Business Information Systems Workshops: BIS 2018 International Workshops, Berlin, Germany, July 18–20, 2018, Revised Papers (pp. 143–155). Springer Nature Switzerland AG. https://doi.org/10.1007/978-3-030-04849-5

Bagheri, Samaneh ; Kusters, Rob ; Trienekens, Jos et al. / Business-IT Alignment Improvement in Co-creation Value Networks : Design of a Reference Model-Based Support. Business Information Systems Workshops: BIS 2018 International Workshops, Berlin, Germany, July 18–20, 2018, Revised Papers. editor / Witold Abramowicz ; Adrian Paschke. Springer Nature Switzerland AG, 2019. pp. 143–155 (Lecture Notes in Business Information Processing, Vol. 339).

@inproceedings{5c438d8fb33b4e2da2b7344c29de33d8,

title = "Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support",

abstract = "Prior research has not adequately addressed business-IT alignment(BITA) improvement, especially in a business network situation of a co-creationvalue network (VN). In a VN setting, IT is regarded as a major facilitator ofactors{\textquoteright} collaboration to realize their joint objectives, i.e. to deliver seamlesscustomer experience through providing mass-customized integrated solutions.To effectively use IT, a sufficient degree of BITA for key capabilities of a VN isrequired. Furthermore, BITA as a moving target should be improved continuouslyover time.In this paper, BITA improvement in a VN setting is studied. We focus onBITA improvement for the key capabilities of a VN and design support for it. Tothis end, we adopt a dynamic capability perspective due to its ability to explainhow organizations can improve their operational capabilities and processes toadjust to a changing environment. We design a reference model-based approachthat enhances the {\textquoteleft}business process management{\textquoteright} dynamic capability of a VNby enabling co-development of business processes with their supporting ITbasedsystems. This co-development facilitates BITA improvement. This paperpresents the research process of the design of our support. As a proof of concept,the results for one of the key capabilities of a VN (i.e., customer understanding)is presented and discussed.",

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Bagheri, S, Kusters, R, Trienekens, J & Grefen, PWPJ 2019, Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support. in W Abramowicz & A Paschke (eds), Business Information Systems Workshops: BIS 2018 International Workshops, Berlin, Germany, July 18–20, 2018, Revised Papers. Springer Nature Switzerland AG, Lecture Notes in Business Information Processing, vol. 339, pp. 143–155, 21st International Conference, Business Information Systems, Berlin, Berlin, Germany, 18/07/18. https://doi.org/10.1007/978-3-030-04849-5

Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support. / Bagheri, Samaneh; Kusters, Rob; Trienekens, Jos et al.
Business Information Systems Workshops: BIS 2018 International Workshops, Berlin, Germany, July 18–20, 2018, Revised Papers. ed. / Witold Abramowicz; Adrian Paschke. Springer Nature Switzerland AG, 2019. p. 143–155 (Lecture Notes in Business Information Processing, Vol. 339).

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

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AU - Trienekens, Jos

AU - Grefen, Paul W.P.J.

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AB - Prior research has not adequately addressed business-IT alignment(BITA) improvement, especially in a business network situation of a co-creationvalue network (VN). In a VN setting, IT is regarded as a major facilitator ofactors’ collaboration to realize their joint objectives, i.e. to deliver seamlesscustomer experience through providing mass-customized integrated solutions.To effectively use IT, a sufficient degree of BITA for key capabilities of a VN isrequired. Furthermore, BITA as a moving target should be improved continuouslyover time.In this paper, BITA improvement in a VN setting is studied. We focus onBITA improvement for the key capabilities of a VN and design support for it. Tothis end, we adopt a dynamic capability perspective due to its ability to explainhow organizations can improve their operational capabilities and processes toadjust to a changing environment. We design a reference model-based approachthat enhances the ‘business process management’ dynamic capability of a VNby enabling co-development of business processes with their supporting ITbasedsystems. This co-development facilitates BITA improvement. This paperpresents the research process of the design of our support. As a proof of concept,the results for one of the key capabilities of a VN (i.e., customer understanding)is presented and discussed.

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Bagheri S, Kusters R, Trienekens J, Grefen PWPJ. Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support. In Abramowicz W, Paschke A, editors, Business Information Systems Workshops: BIS 2018 International Workshops, Berlin, Germany, July 18–20, 2018, Revised Papers. Springer Nature Switzerland AG. 2019. p. 143–155. (Lecture Notes in Business Information Processing, Vol. 339). doi: 10.1007/978-3-030-04849-5

Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support

Abstract

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