Business-IT Alignment in PSS Value Networks: A Capability-Based Framework

S. Bagheri, R.J. Kusters, J.J.M. Trienekens

Research output: Chapter in Book/Report/Conference proceedingConference Article in proceedingAcademicpeer-review


Advanced information technology (IT) is regarded as a foundation for the operation of product-service system (PSS) value networks. This requires alignment between IT and PSS business strategy. Business‐IT alignment (BIA) in a value network can raise the ability of partners to collaborate effectively and improve network performance. However, the theory of traditional firm‐level BIA is not tailored to the specific situations of PSS value networks. In this paper we investigate the applicability of BIA concepts and definitions at a PSS value network level. Alignment in firm-level literature looked at fit between business and IT capabilities. To substantiate this at a PSS value network level, we identified and classified generic value network business capabilities on the one hand and IT capabilities on the other hand. By exploring and discussing the interrelations between the two types of capability, a conceptual framework for understanding BIA in a PSS value network is derived.
Original languageEnglish
Title of host publicationCollaborative Systems for Smart Networked Environments
Subtitle of host publication15th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2014, Amsterdam, the Netherlands, October 6-8, 2014. Proceedings
EditorsL.M. Camarinha-Matos, H. Afsarmanesh
Place of PublicationBerlin
PublisherSpringer Berlin
Number of pages12
ISBN (Electronic)9783662447451
ISBN (Print)9783662447444
Publication statusPublished - 2014
Event15th IFIP WG 5.5 Working Conference on Virtual Enterprises - Amsterdam, Netherlands
Duration: 6 Oct 20148 Oct 2014
Conference number: 15

Publication series

SeriesIFIP Advances in Information and Communication Technology


Conference15th IFIP WG 5.5 Working Conference on Virtual Enterprises
Abbreviated titlePRO-VE 2014


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