@inproceedings{1bfab00bedde4453a2260f2b948ca484,
title = "Business objectives as drivers for process improvement: Practices and experiences at Thales Naval The Netherlands (TNNL)",
author = "J.J.M. Trienekens and R.J. Kusters and B. Rendering and K. Stokla",
year = "2004",
doi = "10.1007/978-3-540-25970-1_3",
language = "English",
isbn = "3-540-22235-9",
series = "Lecture Notes in Computer Science (LNCS) series",
publisher = "Springer",
pages = "33--48",
editor = "J. Desel and B. Pernici and M. Weske",
booktitle = "Business Process Management. BPM 2004.",
note = "Second International Conference Business Process Management, BPM 2004 ; Conference date: 17-06-2004 Through 18-06-2004",
}