Can I Trust You? Profile Elements that Inform First Impressions of Trustworthiness in Virtual Project Teams

Ellen Rusman, Jan Van Bruggen, Peter Sloep, Martin Valcke, Rob Koper

    Research output: Contribution to journalArticleAcademicpeer-review

    Abstract

    This explorative study identifies information elements that are commonly perceived as important to inform initial trustworthiness assessments of colleagues within virtual project teams. Collaboration in virtual project teams heavily relies on interpersonal trust, for which perceived trustworthiness is an important determinant. Knowing what information elements are used to form a first impression of trustworthiness, one can optimize the design of personal profiles so that they support trustworthiness assessments in virtual project teams. We reviewed various trust-requiring online environments to determine what elements were available through profile templates. A group of 226 students with experience in virtual project teams indicated the importance of the elements thus found for the formation of a first impression of trustworthiness. On the basis of the results obtained we formulated recommendations for the design of personal identity profiles in groupware environments.
    Original languageEnglish
    Article number2
    Pages (from-to)15-35
    Number of pages21
    JournalInternational Journal of Information Technology Project Management (IJITPM)
    Volume3
    Issue number1
    DOIs
    Publication statusPublished - 18 Jan 2010

    Keywords

    • Virtual team
    • trust
    • trustworthiness
    • profile
    • online identity
    • impression formation
    • design
    • computer supported collaborative environments

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