Cloud Oriented Business Process Outsourcing using Business Rule Management

J. (Jeroen) van Grondelle, R. (Rudolf) Liefers, J.M. Versendaal

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Abstract

The development of cloud services is rapidly transforming IT outsourcing. Highly standardized services are offered in elastic ways. Pricing models are shifting away from up front investments, allowing pay per use. In business process outsourcing (BPO), these business models are still less common and BPO services are often still implemented on a per customer basis, often heavily based on customer’s existing practices. This paper presents a framework for using the field of business rule management (BRM) to develop BPO offerings that exhibit cloud properties. The framework specifies ways in which business rules can be used to parameterize the different aspects of a BPO service. The framework is applied in three practical scenarios, which are evaluated for their cloud characteristics by interviewing experts from outsourcing customers, outsourcing suppliers and consultants.
Original languageEnglish
Title of host publicationThe 28th Bled eConference #eWellbeing Proceedings
EditorsR Bons, J Versendaal, A Pucihar, M Borstnar
PublisherAIS Electronic Library
Pages140-154
Number of pages15
ISBN (Print)978-961-232-281-6
Publication statusPublished - 2015
Event28th Bled eConference eWellbeing - Bled, Slovenia
Duration: 7 Jun 201510 Jun 2015
Conference number: 28

Conference

Conference28th Bled eConference eWellbeing
CountrySlovenia
CityBled
Period7/06/1510/06/15

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