Abstract
Article 21 of the Digital Services Act introduces a new form of conflict resolution: certified out-of-court dispute settlement bodies that can settle disputes between individuals and online platforms. However, given the mechanisms already in place, the question is whether this new form of conflict resolution will provide an additional safeguard for individuals in the Netherlands.
| Original language | English |
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| Media of output | Blog |
| Publication status | Published - 11 Aug 2023 |