Coping with unmet expectations: Learning opportunities as a buffer against emotional exhaustion and turnover intentions

K. Proost*, J. Van Ruysseveldt, M. van Dijke

*Corresponding author for this work

    Research output: Contribution to journalArticleAcademicpeer-review

    Abstract

    This study investigated the buffering role of learning opportunities in the process leading from unmet expectations to turnover intentions, via emotional exhaustion. In a sample of 420 teachers in elementary education, the results of a mediated moderation analysis showed a significant positive relationship between unmet expectations and turnover intentions, via emotional exhaustion. Learning opportunities were found to buffer for the relationship between unmet expectation and emotional exhaustion in the sense that this relationship was weaker when learning opportunities were high. Also the mediated relationship between unmet expectations and turnover intentions via emotional exhaustion was weaker when learning opportunities were high. Theoretical and practical implications are discussed.
    Original languageEnglish
    Pages (from-to)7-27
    Number of pages21
    JournalEuropean Journal of Work and Organizational Psychology
    Volume21
    Issue number1
    Early online date13 Oct 2011
    DOIs
    Publication statusPublished - 2012

    Keywords

    • emotional exhaustion
    • learning opportunities
    • teachers
    • turnover
    • unmet expectations

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