Customer involvement in the scaled agile framework: results from a case study in an industrial company

Jos Trienekens; Rob Kusters; Hatta B. Himawan; Jan van Moll

doi:10.5220/0006773701040110

Customer involvement in the scaled agile framework: results from a case study in an industrial company

Jos Trienekens, Rob Kusters, Hatta B. Himawan, Jan van Moll

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

193 Downloads (Pure)

Abstract

The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

Original language	English
Title of host publication	ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems
Editors	Slimane Hammoudi, Michal Smialek, Olivier Camp, Joaquim Filipe, Joaquim Filipe
Publisher	SCITEPRESS-Science and Technology Publications, Lda.
Pages	104-110
Number of pages	7
Volume	2
ISBN (Electronic)	9789897582981
ISBN (Print)	978-989-758-298-1
DOIs	https://doi.org/10.5220/0006773701040110
Publication status	Published - 1 Jan 2018
Event	20th International Conference on Enterprise Information Systems - Funchal, Portugal Duration: 21 Mar 2018 → 24 Mar 2018 http://www.scitepress.org/ProceedingsDetails.aspx?ID=XTdaB+J/EXA=&t=1

Conference

Conference	20th International Conference on Enterprise Information Systems
Abbreviated title	ICEIS 2018
Country/Territory	Portugal
City	Funchal
Period	21/03/18 → 24/03/18
Internet address	http://www.scitepress.org/ProceedingsDetails.aspx?ID=XTdaB+J/EXA=&t=1

Keywords

Case study, Conceptual model, Customer involvement, SAFe

Access to Document

10.5220/0006773701040110

Customer involvement in the scaled agile frameworkFinal published version, 672 KBLicence: Taverne

Cite this

Trienekens, J., Kusters, R., Himawan, H. B., & van Moll, J. (2018). Customer involvement in the scaled agile framework: results from a case study in an industrial company. In S. Hammoudi, M. Smialek, O. Camp, J. Filipe, & J. Filipe (Eds.), ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems (Vol. 2, pp. 104-110). SCITEPRESS-Science and Technology Publications, Lda.. https://doi.org/10.5220/0006773701040110

Trienekens, Jos ; Kusters, Rob ; Himawan, Hatta B. et al. / Customer involvement in the scaled agile framework : results from a case study in an industrial company. ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems. editor / Slimane Hammoudi ; Michal Smialek ; Olivier Camp ; Joaquim Filipe ; Joaquim Filipe. Vol. 2 SCITEPRESS-Science and Technology Publications, Lda., 2018. pp. 104-110

@inproceedings{4203ffb377b243479ac6300c53a40153,

title = "Customer involvement in the scaled agile framework: results from a case study in an industrial company",

abstract = "The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.",

keywords = "Case study, Conceptual model, Customer involvement, SAFe",

author = "Jos Trienekens and Rob Kusters and Himawan, {Hatta B.} and {van Moll}, Jan",

year = "2018",

month = jan,

day = "1",

doi = "10.5220/0006773701040110",

language = "English",

isbn = "978-989-758-298-1",

volume = "2",

pages = "104--110",

editor = "Slimane Hammoudi and Michal Smialek and Olivier Camp and Joaquim Filipe and Joaquim Filipe",

booktitle = "ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems",

publisher = "SCITEPRESS-Science and Technology Publications, Lda.",

address = "Portugal",

note = "20th International Conference on Enterprise Information Systems, ICEIS 2018 ; Conference date: 21-03-2018 Through 24-03-2018",

url = "http://www.scitepress.org/ProceedingsDetails.aspx?ID=XTdaB+J/EXA=&t=1",

}

Trienekens, J, Kusters, R, Himawan, HB & van Moll, J 2018, Customer involvement in the scaled agile framework: results from a case study in an industrial company. in S Hammoudi, M Smialek, O Camp, J Filipe & J Filipe (eds), ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems. vol. 2, SCITEPRESS-Science and Technology Publications, Lda., pp. 104-110, 20th International Conference on Enterprise Information Systems, Funchal, Portugal, 21/03/18. https://doi.org/10.5220/0006773701040110

Customer involvement in the scaled agile framework: results from a case study in an industrial company. / Trienekens, Jos; Kusters, Rob; Himawan, Hatta B. et al.
ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems. ed. / Slimane Hammoudi; Michal Smialek; Olivier Camp; Joaquim Filipe; Joaquim Filipe. Vol. 2 SCITEPRESS-Science and Technology Publications, Lda., 2018. p. 104-110.

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

TY - GEN

T1 - Customer involvement in the scaled agile framework

T2 - 20th International Conference on Enterprise Information Systems

AU - Trienekens, Jos

AU - Kusters, Rob

AU - Himawan, Hatta B.

AU - van Moll, Jan

PY - 2018/1/1

Y1 - 2018/1/1

N2 - The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

AB - The Scaled Agile Framework (SAFe) has emerged over the last years as an approach which supports the improvement of software and systems development. SAFe claimes solutions for business challenges, such as shortening cycle's times, improving product quality, increasing team members' satisfaction, and involving the customer in product development. However, regarding customer involvement, there is limited research, both in SAFe and in real-life agile software development projects. In previous work we developed an initial conceptual customer involvement model for the SAFe domain in Philips Medical Systems. In this paper this initial model will be extended and enriched on the basis of a case study in an industrial company.

KW - Case study, Conceptual model, Customer involvement, SAFe

U2 - 10.5220/0006773701040110

DO - 10.5220/0006773701040110

M3 - Conference Article in proceeding

SN - 978-989-758-298-1

VL - 2

SP - 104

EP - 110

BT - ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems

A2 - Hammoudi, Slimane

A2 - Smialek, Michal

A2 - Camp, Olivier

A2 - Filipe, Joaquim

PB - SCITEPRESS-Science and Technology Publications, Lda.

Y2 - 21 March 2018 through 24 March 2018

ER -

Trienekens J, Kusters R, Himawan HB, van Moll J. Customer involvement in the scaled agile framework: results from a case study in an industrial company. In Hammoudi S, Smialek M, Camp O, Filipe J, Filipe J, editors, ICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems. Vol. 2. SCITEPRESS-Science and Technology Publications, Lda. 2018. p. 104-110 doi: 10.5220/0006773701040110

Customer involvement in the scaled agile framework: results from a case study in an industrial company

Abstract

Conference

Keywords

Access to Document

Fingerprint

Cite this