Abstract
Well implemented knowledge management solutions can provide a competitive advantage for organizations. One way to improve knowledge sharing is by deploying a Community of Practice (CoP). The strength of this concept is that it breaks through traditional hierarchal barriers that usually exist within organizations. People share knowledge with others that are confronted with the same practices, regardless of location, department, or even organization. It is widely agreed upon that a successful CoP implementation can lead to significant increases in business performance. The context in which a CoP exists can influence such a successful outcome. However, a clear overview of factors that make up this context seems to be lacking in literature. In this research, a new framework was developed that lists context factors that influence CoP success. A literature study was undertaken using both knowledge management and CoP related literature. A number of 11 CoP context factors were systematically collected and categorized in three groups: people, organization and system. The "people" context describes important factors related to the community members. It typically concerns more socially oriented factors. The "organization" context shows factors that are associated with the company in which the community exists. This involves factors related to how management should be cultivating the CoP rather than overmanaging it. The "systems" context lists factors that are related to the media and systems that through which knowledge sharing in the community occurs. Each factor is accompanied by a number of questions, which can be used in semi structured interviews to make an assessment of the current situation. It can help practitioners to pinpoint problems, which allows for improvements to be made. This in turn can potentially increase CoP success. The validity of the framework was tested in a single case study, which also demonstrated the usefulness of the framework in practice.
Original language | English |
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Title of host publication | Proceedings of 9th European Conference on Knowledge Management (ECKM 2008) |
Pages | 249-256 |
Number of pages | 8 |
Publication status | Published - 2008 |
Externally published | Yes |
Event | 9th European Conference on Knowledge Management - Southampton, United Kingdom Duration: 4 Sept 2008 → 5 Sept 2008 Conference number: 9 |
Publication series
Series | Proceedings of the European Conference on Knowledge Management, ECKM |
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ISSN | 2048-8963 |
Conference
Conference | 9th European Conference on Knowledge Management |
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Abbreviated title | ECKM 2008 |
Country/Territory | United Kingdom |
City | Southampton |
Period | 4/09/08 → 5/09/08 |
Keywords
- Community of practice
- Context factors
- CoP implementation
- Knowledge management