Digital content and consumer law

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

New challenges have arisen for consumer law as a result of the ongoing digitalisation of society. An example is the use of digital content by consumers. The Digital Content Directive 2019/770 has strengthened consumer law. The main topics of this directive are non-conformity and remedies. Not all consumer protection issues have been resolved by implementing the rules from the Directive. An example is that the remedies do not provide remedies for any disadvantage resulting from ‘disappeared’ data, such as faulty photo book software where photos have disappeared. Also, other new problems can arise during the use of digital content regarding privacy (the use of personal data) and security. Trader information duties, which are not regulated by the Digital Content Directive, are very important for consumers entering into contracts on digital content and after the sale or access to the digital content. Traders should be given an important informative and resolving role to develop ‘the digital content economy’ for consumers in a safe way.
Original languageEnglish
Title of host publicationResearch Handbook in Data Science and Law
PublisherEdward Elgar Publishing Ltd.
Chapter4
Pages59-76
Number of pages18
Edition2
Publication statusPublished - 13 Aug 2024
Externally publishedYes

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