@inproceedings{6d3a690239a44181965e8fbed4504cfb,
title = "Discovering changes of the change control board process during a software development project using process mining",
abstract = "During a software process improvement program, the current state of software development processes is being assessed and improvement actions are being determined. However, these improvement actions are based on process models obtained during interviews and document studies, e.g. quality manuals. Such improvements are scarcely based on the practical way of working in an organization; they do not take into account shortcuts made due to e.g. time pressure. Becoming conscious about the presence of such deviations and understanding their causes and impacts, consequences for particular software process improvement activities in a particular organization could be proposed. This paper reports on the application of process mining techniques to discover shortcomings in the Change Control Board process in an organization during the different lifecycle phases and to determine improvement activities. {\textcopyright} 2009 Springer Berlin Heidelberg.",
author = "J. Samalikova and J.J.M. Trienekens and R.J. Kusters and A.J.M.M. Weijters",
year = "2009",
doi = "10.1007/978-3-642-04133-4_11",
language = "English",
isbn = "978-3-642-04132-7",
series = "Communications in Computer and Information Science",
publisher = "Springer",
pages = "128--136",
editor = "R.V. O'Connor and N. Baddoo and {Cuadrado Callego}, J. and {Rejas Muslera}, R. and K. Smolander and r. Messnarz",
booktitle = "Software Process Improvement: proceedings of the 16th European Conference, (EuroSPI 2009), September 2-4, 2009, Alcala (Madrid), Spain",
note = "16th European Conference, EuroSPI 2009 ; Conference date: 02-09-2009 Through 04-09-2009",
}