Do happy employees make happy customers?: An explanatory research on satisfaction in the Dutch veterinary practice

Kris van den Bogaard; J.M.C. Schijns

Do happy employees make happy customers? An explanatory research on satisfaction in the Dutch veterinary practice

Kris van den Bogaard^*
, J.M.C. Schijns

^*Corresponding author for this work

Research Line Learning (part of LIRS program)

Research output: Contribution to conference › Abstract › Professional

Original language	English
Pages	16-16
Number of pages	1
Publication status	Published - 24 Nov 2021
Event	Mind Matters Initiative Research Symposium 2021: Understanding and supporting veterinary mental health - Online, RCVS, United Kingdom Duration: 24 Nov 2021 → 24 Nov 2021 https://www.rcvs.org.uk/news-and-views/events/mmi-research-symposium-2021/

Conference

Conference	Mind Matters Initiative Research Symposium 2021
Country/Territory	United Kingdom
Period	24/11/21 → 24/11/21
Internet address	https://www.rcvs.org.uk/news-and-views/events/mmi-research-symposium-2021/

Keywords

Customer satisfaction
customer loyalty

Access to Document

https://www.rcvs.org.uk/document-library/mmi-research-symposium-2021-programme/1mind-matterssymposium-2021-minus-zoom-links.pdf

Cite this

van den Bogaard, K., & Schijns, J. M. C. (2021). Do happy employees make happy customers? An explanatory research on satisfaction in the Dutch veterinary practice. 16-16. Abstract from Mind Matters Initiative Research Symposium 2021, United Kingdom. https://www.rcvs.org.uk/document-library/mmi-research-symposium-2021-programme/1mind-matterssymposium-2021-minus-zoom-links.pdf

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title = "Do happy employees make happy customers?: An explanatory research on satisfaction in the Dutch veterinary practice",

keywords = "Customer satisfaction, customer loyalty",

author = "\{van den Bogaard\}, Kris and J.M.C. Schijns",

year = "2021",

month = nov,

day = "24",

language = "English",

pages = "16--16",

note = "Mind Matters Initiative Research Symposium 2021 : Understanding and supporting veterinary mental health ; Conference date: 24-11-2021 Through 24-11-2021",

url = "https://www.rcvs.org.uk/news-and-views/events/mmi-research-symposium-2021/",

}

van den Bogaard, K & Schijns, JMC 2021, 'Do happy employees make happy customers? An explanatory research on satisfaction in the Dutch veterinary practice', Mind Matters Initiative Research Symposium 2021, United Kingdom, 24/11/21 - 24/11/21 pp. 16-16. <https://www.rcvs.org.uk/document-library/mmi-research-symposium-2021-programme/1mind-matterssymposium-2021-minus-zoom-links.pdf>