Dynamics of service definitions: An explorative case study of the purchasing process of professional ICT-services

Cees J. Gelderman, Janjaap Semeijn*, Anton de Bruijn

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)220-227
Number of pages8
JournalJournal of Purchasing and Supply Management
Volume21
Issue number3
Early online date26 Apr 2015
DOIs
Publication statusPublished - Sep 2015
Event23rd Annual IPSERA Conference on Purchasing and Supply Management in Difficult Times - The Sky is the Limit - Pretoria, South Africa
Duration: 1 Jan 2014 → …

Keywords

  • Service definition
  • Service definition dynamics
  • Specification
  • (De)Stabilization
  • Sourcing process
  • Professional services
  • Contractual governance
  • Relational governance
  • OUTSOURCING CONTRACTS
  • GOVERNANCE MECHANISMS
  • BUSINESS SERVICES
  • SUPPLY CHAINS
  • PERFORMANCE
  • PERSPECTIVE
  • MANAGEMENT

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