Empirical study of ERP systems implementation costs in Swiss SMES

C. Equey, R.J. Kusters, S. Varone, N. Montandon

    Research output: Chapter in Book/Report/Conference proceedingConference Article in proceedingAcademicpeer-review


    Based on sparse literature investigating the cost of ERP systems implementation, our research uses data from a survey of Swiss SMEs having implemented ERP in order to test cost drivers. The main innovation is the proposition of a new classification of cost drivers that depend on the enterprise itself, rather than on ERP. Particular attention is given to consulting fees as a major factor of implementation cost and a new major cost driver has come to light. "Consultant experience", not previously mentioned as such in literature, appears as an important aspect of ERP implementation cost. Particular attention must be paid to this factor by the ERP implementation project manager.
    Original languageEnglish
    Title of host publicationICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems, Volume DISI, Barcelona, Spain, June 12-16, 2008
    EditorsJ. Cordeiro, J. Felipe
    PublisherINSTICC Press
    Number of pages6
    ISBN (Print)978-989-8111-36-4
    Publication statusPublished - 2008


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