Evaluation of Mobile Systems: An Integrative Framework

Tamara Högler, Johan Versendaal, Ronald S. Batenburg

Research output: Chapter in Book/Report/Conference proceedingConference Article in proceedingAcademicpeer-review


This work presents an integrative framework for the evaluation of mobile systems. In comparison to stationary systems, mobile systems have a bundle of specific singularities that should be considered for evaluation. Further analysis of existing approaches clarifies that an integrative approach for mobile systems is needed considering, besides 1) monetary and 2) qualitative effects, also 3) interdependencies as well as 4) singularities of mobile systems and 5) critical success factors in order to predict the potential system performance. In the construction of the integrative framework we take 1) business/IT-alignment theory, 2) systems theory and 3) identified singularities as starting points, while taking a behavioural science research approach. The resulting framework consists of three main principles (detailed organization-internal evaluation, detailed economic evaluation, integrative evaluation) for a mobile system at hand. We validate the framework by successfully applying it in practical cases. The paper ends with conclusions and implications for further research.
Original languageEnglish
Title of host publication21st Americas Conference on Information Systems (AMCIS 2015)
Subtitle of host publicationFajardo, Puerto Rico 13-15 August 2015
PublisherAIS Electronic Library
Number of pages15
ISBN (Electronic)9781510814936
ISBN (Print)9780996683104
Publication statusPublished - 2015
Event21st Americas Conference on Information Systems - Fajardo, Puerto Rico
Duration: 13 Aug 201515 Aug 2015
Conference number: 21


Conference21st Americas Conference on Information Systems
Country/TerritoryPuerto Rico


Dive into the research topics of 'Evaluation of Mobile Systems: An Integrative Framework'. Together they form a unique fingerprint.

Cite this