Exploring the impact of web 2.0 on knowledge management

Thomas Bebensee, Remko Helms, Marco Spruit

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review


    Web 2.0 and Knowledge Management (KM) have a considerable overlap. It appears promising to apply Web 2.0 applications for supporting and improving sharing and creation of knowledge. Yet, little research examining the impact of Web 2.0 on KM has been conducted. This chapter presents research examining the suitability and impact of Web 2.0 applications on KM in organizations. Two extensive exploratory case studies were conducted involving 11 interviews with key personnel of two student-run organizations. It is demonstrated how Web 2.0 applications can be used for a number of KM practices mostly related to the areas of asset management and knowledge creation and innovation. Moreover, they suggest that among all the Web 2.0 principles, User-Generated Content and Unbounded Collaboration exert the biggest influence on creating and sharing of knowledge within organizations. The study contributes to the general understanding of how Web 2.0 and KM practices can be interlinked with each other.

    Original languageEnglish
    Title of host publicationKnowledge Management 2.0
    Subtitle of host publicationOrganizational Models and Enterprise Strategies
    PublisherIGI Global
    Number of pages27
    ISBN (Print)9781613501955
    Publication statusPublished - 2011


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