Abstract
This paper presents the results of a case study on the impacts of implementing Enterprise Content Management Systems (ECMSs) in an organization. It investigates how these impacts are influenced by the functionalities of an ECMS and by the nature of the ECMS-supported processes. The results confirm that both factors do influence the impacts. Further, the results indicate that the implementation of an ECMS can change the nature of ECMS-supported processes. It is also demonstrated that the functionalities of an ECMS need to be aligned with the nature of the processes of the implementing organization. This finding confirms previous research from the Workflow Management domain and extends it to the ECM domain. Finally, the case study results show that implementing an ECMS to support rather 'static' processes can be expected to cause more and stronger impacts than the support of 'flexible' processes.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of 18th European Conference on Information Systems (ECIS 2010) |
| Number of pages | 15 |
| Publication status | Published - 2010 |
| Externally published | Yes |
| Event | 18th European Conference on Information Systems - Pretoria, South Africa Duration: 7 Jun 2010 → 9 Jun 2010 Conference number: 18 |
Conference
| Conference | 18th European Conference on Information Systems |
|---|---|
| Abbreviated title | ECIS 2010 |
| Country/Territory | South Africa |
| City | Pretoria |
| Period | 7/06/10 → 9/06/10 |
Keywords
- Enterprise content management systems
- IS evaluation
- IS impact
- IS success/failure