Improvement of software development processes, balancing internal and external organizational aspects

J.J.M. Trienekens, R.J. Kusters, F. Veen van, D. Kriek, D. Maton, P. Siemons

Research output: Chapter in Book/Report/Conference proceedingConference Article in proceedingAcademicpeer-review


Actual results of software process improvement projects happen to be quite disappointing in practice. Although many software development organisations have adopted improvement models such as CMMI, it appears to be difficult to improve software development processes in the right way. This paper presents a new approach to determine the direction of improvement for an organisation. This approach is based on literature research as well as an empirical investigation among software development organisations in The Netherlands. The results of the research show that software development organisations can be classified on the basis of their internal and external entropy, c.q. the level of (dis)order in the business system and its environment. Based on a possible imbalance between the internal and external entropy, directions for software process improvement can be determined. As such the new approach can complement and improve the application of current software process improvement methodologies, e.g. CMMI.
Original languageEnglish
Title of host publicationEnterprise Information Systems. ICEIS 2006.
PublisherSpringer Heidelberg
Number of pages11
ISBN (Electronic)978-3-540-77581-2
ISBN (Print)978-3-540-77580-5
Publication statusPublished - 2008
Externally publishedYes
EventEighth International Conference on Enterprise Information Systems - Paphos, Cyprus
Duration: 23 May 200627 May 2006
Conference number: 8

Publication series

SeriesLecture notes in business information processing


ConferenceEighth International Conference on Enterprise Information Systems
Abbreviated title ICEIS
Internet address


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