Abstract
This study investigates the trust formation process between the supply chain planner and
the planning system. Planners are nowadays interacting with increasingly more
automated systems, which impacts their trust levels. We employ grounded theory to
construct an empirical model from interviews. These took place at a multinational
pharmaceutical company working with an advanced planning system. Doing so,
limitations of previous trust in automation research are addressed, whom are experimental
or theoretically driven, and often unrelated to planning contexts. The model shows that
several, previously unknown, human- and context-related determinants influence the
trust formation process.
the planning system. Planners are nowadays interacting with increasingly more
automated systems, which impacts their trust levels. We employ grounded theory to
construct an empirical model from interviews. These took place at a multinational
pharmaceutical company working with an advanced planning system. Doing so,
limitations of previous trust in automation research are addressed, whom are experimental
or theoretically driven, and often unrelated to planning contexts. The model shows that
several, previously unknown, human- and context-related determinants influence the
trust formation process.
| Original language | English |
|---|---|
| Title of host publication | EUROMA 2020 conference proceedings |
| Pages | 985-994 |
| Number of pages | 10 |
| Publication status | Published - 2020 |
| Externally published | Yes |