Information quality in dynamic networked business process management

M. Rasouli*, Rik Eshuis, J.J.M. Trienekens, R.J. Kusters, P.W.P.J. Grefen

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review


The competition in globalized markets forces organizations to provide mass-customized integrated solutions for customers. Mass-customization of integrated solutions by business network requires adaptive interactions between parties to address emerging requirements of customers. These adaptive interactions need to be enabled by dynamic networked business processes (DNBP) that are supported by high quality information. However, the dynamic collaboration between parties can result in information quality (IQ) issues such as information syntactic and semantic misalignment, information leakage, and unclear information ownership. To counter negative consequences of poor IQ on the performance, the orchestrator of business network needs to clearly recognize these IQ issues. In this paper, we develop and evaluate a framework to address potential IQ issues related to DNBP. The development of the framework is based on a three step methodology that includes the characterization of dynamism of networked business processes, the characterization of IQ dimensions, and the exploration of IQ issues. To evaluate the practical significance of the explored IQ issues, we conduct a case study in a service ecosystem that is shaped by a car leasing organization to provide integrated mobility solutions for customers.
Original languageEnglish
Title of host publicationOn the Move to Meaningful Internet Systems: OTM 2015 Conferences
Subtitle of host publicationConfederated International Conferences: CoopIS, ODBASE, and C&TC 2015, Rhodes, Greece, October 26-30, 2015. Proceedings
EditorsChristophe Debruyne, Hervé Panetto, Robert Meersman, Tharam Dillon, Georg Weichhart, Yuan An, Claudio A. Ardagna
Place of PublicationCham
PublisherSpringer International Publishing
Pages202 - 218
Number of pages17
ISBN (Electronic)9783319261485
ISBN (Print)9783319261478
Publication statusPublished - 2015
EventConfederated International Conferences: CoopIS, ODBASE, and C&TC 2015 - Rhodes, Greece
Duration: 26 Oct 201530 Oct 2015

Publication series

SeriesLecture Notes in Computer Science (LNCS) series
SeriesInformation Systems and Applications, incl. Internet/Web, and HCI


ConferenceConfederated International Conferences


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