Abstract
This paper investigates IT governance through the Viable System Model (VSM). We make a theoretical contribution by discussing why IT governance can continue to achieve its purpose of creating and preserving IT business value. Additionally, we demonstrate how the VSM can be used as a lens to describe and diagnose IT governance from a practical perspective, offering insights in how complexity can be unfolded and how complexity engineering takes place to handle changing complexity.
| Original language | English |
|---|---|
| Pages (from-to) | 168-192 |
| Number of pages | 25 |
| Journal | Information Systems Management |
| Volume | 36 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 3 Apr 2019 |
| Externally published | Yes |
Keywords
- AGILITY
- BOARD-OF-DIRECTORS
- BUSINESS
- Case study
- ENTERPRISE
- INFORMATION-TECHNOLOGY
- IT governance
- LEVEL
- MANAGEMENT
- MECHANISMS
- STRATEGIC ALIGNMENT
- TRANSPARENCY
- Viable System Model (VSM)
- management cybernetics