IT ambidexterity and patient agility: the mediating role of digital dynamic capability

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Despite a wealth of attention for information technology (IT)-enabled transformation in healthcare research, limited attention has been given to IT’s role in developing specific organizational capabilities to respond to patients’ needs and wishes adequately. This paper investigates how hospital departments can leverage the equivocal capacity to explore and exploit IT resources and practices, i.e., IT ambidexterity, to adequately sense and respond to patients’ needs and demands, i.e., patient agility. Following the dynamic capabilities view, this research develops a research model and tests it accordingly using data obtained from 107 clinical hospital departments from the Netherlands through an online survey. The model’s hypothesized relationships are tested using structural equation modeling (SEM). The outcomes demonstrate the significance of IT ambidexterity in developing a digital dynamic capability that, in turn, positively influences patient agility. The study outcomes can be used to transform clinical practice and contribute to the current IS knowledge base.
Original languageEnglish
Title of host publicationProceedings of the Twenty-Ninth European Conference on Information Systems
Subtitle of host publicationECIS 2021
PublisherAIS Electronic Library
Number of pages20
Publication statusPublished - Jun 2021
Event29th European Conference on Information Systems: Human Values Crisis in a Digitizing World - Marrackech, Morocco
Duration: 14 Jun 202116 Jun 2021
Conference number: 29


Conference29th European Conference on Information Systems
Abbreviated titleECIS 2021
Internet address


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