Abstract
Despite a wealth of attention for information technology (IT)-enabled transformation in healthcare research, limited attention has been given to IT’s role in developing specific organizational capabilities to respond to patients’ needs and wishes adequately. This paper investigates how hospital departments can leverage the equivocal capacity to explore and exploit IT resources and practices, i.e., IT ambidexterity, to adequately sense and respond to patients’ needs and demands, i.e., patient agility. Following the dynamic capabilities view, this research develops a research model and tests it accordingly using data obtained from 107 clinical hospital departments from the Netherlands through an online survey. The model’s hypothesized relationships are tested using structural equation modeling (SEM). The outcomes demonstrate the significance of IT ambidexterity in developing a digital dynamic capability that, in turn, positively influences patient agility. The study outcomes can be used to transform clinical practice and contribute to the current IS knowledge base.
Original language | English |
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Title of host publication | Proceedings of the Twenty-Ninth European Conference on Information Systems |
Subtitle of host publication | ECIS 2021 |
Publisher | AIS Electronic Library |
Number of pages | 20 |
Publication status | Published - Jun 2021 |
Event | 29th European Conference on Information Systems: Human Values Crisis in a Digitizing World - Marrackech, Morocco Duration: 14 Jun 2021 → 16 Jun 2021 Conference number: 29 https://www.ecis2021.com/ |
Conference
Conference | 29th European Conference on Information Systems |
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Abbreviated title | ECIS 2021 |
Country/Territory | Morocco |
City | Marrackech |
Period | 14/06/21 → 16/06/21 |
Internet address |