IT outsourcing: the effect of formal control mechanisms and client capabilities

C. Gelderman, Rawie Khieroe, J.M.C. Schijns, J. Semeijn

Research output: Contribution to conferencePaperAcademic

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Successful outsourcing of IT projects to specialized suppliers is of critical importance to organizations. Many studies have investigated antecedents of IT outsourcing success, although research seems to have overlooked the combined impact of control (outcome, process) and client capabilities. We surveyed 137 project managers supervising IT outsourcing projects. The results of our study confirm that process control as well as outcome control have a significant impact on IT outsourcing success. The findings of our study contradict the common knowledge and widely held belief that IT management capabilities of clients are important for achieving IT outsourcing success.
Original languageEnglish
Number of pages20
Publication statusPublished - 16 Apr 2019
Event28th International IPSERA Conference : Art and Science of Procurement - Campus Bovisa, Milan, Italy
Duration: 14 Apr 201917 Apr 2019
Conference number: 28


Conference28th International IPSERA Conference
Abbreviated titleIPSERA
Internet address


  • IT outsourcing
  • process control
  • outcome control
  • IT management capabilities
  • supplier management capabilities


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