Abstract
Successful outsourcing of IT projects to specialized suppliers is of critical importance to organizations. Many studies have investigated antecedents of IT outsourcing success, although research seems to have overlooked the combined impact of control (outcome, process) and client capabilities. We surveyed 137 project managers supervising IT outsourcing projects. The results of our study confirm that process control as well as outcome control have a significant impact on IT outsourcing success. The findings of our study contradict the common knowledge and widely held belief that IT management capabilities of clients are important for achieving IT outsourcing success.
Original language | English |
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Number of pages | 20 |
Publication status | Published - 16 Apr 2019 |
Event | 28th International IPSERA Conference : Art and Science of Procurement - Campus Bovisa, Milan, Italy Duration: 14 Apr 2019 → 17 Apr 2019 Conference number: 28 http://www.ipsera2019.com/ |
Conference
Conference | 28th International IPSERA Conference |
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Abbreviated title | IPSERA |
Country/Territory | Italy |
City | Milan |
Period | 14/04/19 → 17/04/19 |
Internet address |
Keywords
- IT outsourcing
- process control
- outcome control
- IT management capabilities
- supplier management capabilities