Loyaliteit en klanttevredenheid: Een twee-eenheid?

Translated title of the contribution: Loyalty and customer satisfaction: A span?

    Research output: Contribution to journalArticleAcademicpeer-review

    Translated title of the contributionLoyalty and customer satisfaction: A span?
    Original languageDutch
    Pages (from-to)57-65
    Number of pages9
    JournalBedrijfskunde : tijdschrift voor modern management
    Volume74
    Issue number1
    Publication statusPublished - 2002

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