| Translated title of the contribution | Loyalty and customer satisfaction: A span? |
|---|---|
| Original language | Dutch |
| Pages (from-to) | 57-65 |
| Number of pages | 9 |
| Journal | Bedrijfskunde : tijdschrift voor modern management |
| Volume | 74 |
| Issue number | 1 |
| Publication status | Published - 2002 |
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