M-workplace learning @ ITC-ILO: Design thinking for mobile learning interventions at work

Alessia Messuti*, Tom Wambeke, Marco Kalz, Barbara Bruschi

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review


    The paper describes an applied research project intended to facilitate the learning at/for work of learning and development professionals through mobile learning. In particular, the audience was narrowed to professionals of the International Training Centre of the International Labour Organization, a UN agency based in Turin, Italy. The methodology adopted moved beyond the traditional instructional design towards design thinking, which takes into account five phases (discovery, interpretation, ideation, experimentation and evolution) that help identifying a concrete challenge until building a practical solution. The results covered in this paper represent the first three phases of the design thinking process: discovery, interpretation and ideation. Building on these findings, three workplace learning challenges were identified to be solved through mobile learning: improving knowledge sharing and effective communication at work, facilitating appropriation of learning experiences at work, increasing motivation towards learning at work through game concepts.

    Original languageEnglish
    Title of host publicationMobile as Mainstream - Towards Future Challenges in Mobile Learning - 13th World Conference on Mobile and Contextual Learning, mLearn 2014, Proceedings
    EditorsMarco Kalz, Marcus Specht, Yasemin Bayyurt
    PublisherSpringer Verlag
    Number of pages15
    ISBN (Electronic)9783319134161
    ISBN (Print)9783319134154
    Publication statusPublished - 2014

    Publication series

    SeriesCommunications in Computer and Information Science


    • Adult learning
    • Continuous learning
    • Design thinking
    • Informal learning
    • Mobile learning
    • Mobile methods
    • Mobile tools
    • Workplace learning


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