Managing unstructured text data for forecasting purposes: Using webcare data to optimize a contact center's capacity

J.M.C. Schijns, Ivo Temmink, Gonneke Zwennes

Research output: Contribution to conferenceAbstractAcademic

Original languageEnglish
Publication statusPublished - 13 Oct 2012
EventDirect/Interactive Marketing Research Summit - Las Vegas, United States
Duration: 13 Oct 201214 Oct 2012


ConferenceDirect/Interactive Marketing Research Summit
Country/TerritoryUnited States
CityLas Vegas

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