Managing unstructured text data for forecasting purposes: Using webcare data to optimize a contact center's capacity

J.M.C. Schijns, Ivo Temmink, Gonneke Zwennes

Research output: Contribution to conference › Abstract › Academic

Original language	English
Publication status	Published - 13 Oct 2012
Event	Direct/Interactive Marketing Research Summit - Las Vegas, United States Duration: 13 Oct 2012 → 14 Oct 2012

Conference	Direct/Interactive Marketing Research Summit
Country/Territory	United States
City	Las Vegas
Period	13/10/12 → 14/10/12

Cite this

@conference{6404d81c20e94dae87721a79d779a62d,

title = "Managing unstructured text data for forecasting purposes: Using webcare data to optimize a contact center's capacity",

author = "J.M.C. Schijns and Ivo Temmink and Gonneke Zwennes",

year = "2012",

month = oct,

day = "13",

language = "English",

note = "Direct/Interactive Marketing Research Summit ; Conference date: 13-10-2012 Through 14-10-2012",

}