Measuring business schools' service quality using an extended SERVQUAL model in an emerging market: the case of Tanzania

Esther Mbise

Research output: Thesis › Doctoral Thesis › Thesis 2: defended at OU & OU (co)supervisor, external graduate

Original language	English
Qualification	PhD
Awarding Institution	Open Universiteit: faculties and services
Supervisors/Advisors	Tuninga, Ron, Supervisor
Award date	19 Apr 2013
Publisher	Open Universiteit
Publication status	Published - 19 Apr 2013

Cite this

@phdthesis{dba79e841c464d66be33ebacaa0fbe69,

title = "Measuring business schools' service quality using an extended SERVQUAL model in an emerging market: the case of Tanzania",

author = "Esther Mbise",

year = "2013",

month = apr,

day = "19",

language = "English",

publisher = "Open Universiteit",

school = "Open Universiteit: faculties and services",

}