Modern 3PL Services in China: The Role of Trust

Paul Ghijsen; Janjaap Semeijn; Amy Wang

doi:10.51240/jibe.2009.2.5

Modern 3PL Services in China: The Role of Trust

Paul Ghijsen, Janjaap Semeijn, Amy Wang

Research output: Contribution to journal › Article › Academic › peer-review

Abstract

The purpose of this research is to provide an understanding of the
contemporary 3PL market in China. This study links trust, IT and 3
PL usage and customer relationships. Also, the importance of social
connections in business operations is highlighted. The manuscript
shows the influence of trust, IT and 3PL usage on customer service
performance, and its consequence for satisfaction and loyalty. 3PL
usage appears to have a positive influence on service performance.
Furthermore, service performance improves the customer relationship
outcomes, in terms of satisfaction and loyalty via trust. Trust seems to
have a mediating role.

Original language	English
Pages (from-to)	103-135
Number of pages	33
Journal	Journal of International Business and Economy
Volume	10
Issue number	2
DOIs	https://doi.org/10.51240/jibe.2009.2.5
Publication status	Published - 27 Dec 2009

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title = "Modern 3PL Services in China: The Role of Trust",

abstract = "The purpose of this research is to provide an understanding of thecontemporary 3PL market in China. This study links trust, IT and 3PL usage and customer relationships. Also, the importance of socialconnections in business operations is highlighted. The manuscriptshows the influence of trust, IT and 3PL usage on customer serviceperformance, and its consequence for satisfaction and loyalty. 3PLusage appears to have a positive influence on service performance.Furthermore, service performance improves the customer relationshipoutcomes, in terms of satisfaction and loyalty via trust. Trust seems tohave a mediating role.",

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AB - The purpose of this research is to provide an understanding of thecontemporary 3PL market in China. This study links trust, IT and 3PL usage and customer relationships. Also, the importance of socialconnections in business operations is highlighted. The manuscriptshows the influence of trust, IT and 3PL usage on customer serviceperformance, and its consequence for satisfaction and loyalty. 3PLusage appears to have a positive influence on service performance.Furthermore, service performance improves the customer relationshipoutcomes, in terms of satisfaction and loyalty via trust. Trust seems tohave a mediating role.

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Modern 3PL Services in China: The Role of Trust

Abstract

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