Modern 3PL Services in China: The Role of Trust

Paul Ghijsen, Janjaap Semeijn, Amy Wang

    Research output: Contribution to journalArticleAcademicpeer-review


    The purpose of this research is to provide an understanding of the
    contemporary 3PL market in China. This study links trust, IT and 3
    PL usage and customer relationships. Also, the importance of social
    connections in business operations is highlighted. The manuscript
    shows the influence of trust, IT and 3PL usage on customer service
    performance, and its consequence for satisfaction and loyalty. 3PL
    usage appears to have a positive influence on service performance.
    Furthermore, service performance improves the customer relationship
    outcomes, in terms of satisfaction and loyalty via trust. Trust seems to
    have a mediating role.
    Original languageEnglish
    Pages (from-to)103-135
    Number of pages33
    JournalJournal of International Business and Economy
    Issue number2
    Publication statusPublished - 27 Dec 2009


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