Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts

Eugène Loos; Alexander Peine; Mireia Fernandéz-Ardèvol

doi:10.1007/978-3-030-78108-8_12

Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts

Eugène Loos^*, Alexander Peine, Mireia Fernandéz-Ardèvol

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

Abstract

Technology companies, when considering the design of their products or services, tend to configure users by scripting appropriate user interactions with their technology. Older users are often seen as laggards who take no part in innovation processes. The scripts for technology use planned by technology companies rarely take older users into account. Hence the role of older adults in participating in innovation processes, challenging scripts and reconfiguring technologies has not been well researched. We present four cases in which the role of older adults in innovation processes is examined: as early adopters (case 1); in playing an active role in deviating from technology companies’ scripts (cases 2 and 3); or in clarifying these scripts (case 4). Finally, we present our conclusions and implications for future innovative practices, focusing on the importance for technology companies not only to involve younger, but also older people when designing new technologies with underlying scripts that are useful in their everyday life.

Original language	English
Title of host publication	Human Aspects of IT for the Aged Population. Technology Design and Acceptance
Subtitle of host publication	7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings
Editors	Qin Gao, Jia Zhou
Place of Publication	Cham
Publisher	Springer
Pages	156-167
Number of pages	12
Volume	12786
Edition	1
ISBN (Electronic)	978-3-030-78108-8
ISBN (Print)	978-3-030-78107-1
DOIs	https://doi.org/10.1007/978-3-030-78108-8_12
Publication status	Published - 3 Jul 2021
Externally published	Yes
Event	7th International Conference on Human Aspects of IT for the Aged Population - Online, Washington, DC, United States Duration: 24 Jul 2021 → 29 Jul 2021 https://2021.hci.international/

Publication series

Series	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12786 LNCS
ISSN	0302-9743

Conference

Conference	7th International Conference on Human Aspects of IT for the Aged Population
Abbreviated title	ITAP 2021
Country/Territory	United States
City	Washington, DC
Period	24/07/21 → 29/07/21
Other	held as part of the 23rd International Conference, HCI International 2021
Internet address	https://2021.hci.international/

Keywords

Adoption
Appropriation
Configuring users
Early adopters
Innovative use
New technologies
Older people
Reconfiguring technologies
Repossession
Scripts
Technology companies
Unexpected use

Access to Document

10.1007/978-3-030-78108-8_12

Cite this

Loos, E., Peine, A., & Fernandéz-Ardèvol, M. (2021). Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts. In Q. Gao, & J. Zhou (Eds.), Human Aspects of IT for the Aged Population. Technology Design and Acceptance : 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings (1 ed., Vol. 12786, pp. 156-167). Springer. https://doi.org/10.1007/978-3-030-78108-8_12

Loos, Eugène ; Peine, Alexander ; Fernandéz-Ardèvol, Mireia. / Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies : Deviating from Technology Companies’ Scripts. Human Aspects of IT for the Aged Population. Technology Design and Acceptance : 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. editor / Qin Gao ; Jia Zhou. Vol. 12786 1. ed. Cham : Springer, 2021. pp. 156-167 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12786 LNCS).

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title = "Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies{\textquoteright} Scripts",

abstract = "Technology companies, when considering the design of their products or services, tend to configure users by scripting appropriate user interactions with their technology. Older users are often seen as laggards who take no part in innovation processes. The scripts for technology use planned by technology companies rarely take older users into account. Hence the role of older adults in participating in innovation processes, challenging scripts and reconfiguring technologies has not been well researched. We present four cases in which the role of older adults in innovation processes is examined: as early adopters (case 1); in playing an active role in deviating from technology companies{\textquoteright} scripts (cases 2 and 3); or in clarifying these scripts (case 4). Finally, we present our conclusions and implications for future innovative practices, focusing on the importance for technology companies not only to involve younger, but also older people when designing new technologies with underlying scripts that are useful in their everyday life.",

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note = "Funding Information: Acknowledgements. This paper is part of the research project BConnect@Home (https://www. jp-demographic.eu/wp-content/uploads/2017/01/BCONNECT_2017_conf2018_broc hure.pdf), funded by the JTP 2017 - JPI More Years, Better Lives (Grant Agreement 363850) -the Netherlands, ZONMW (Project 9003037411). We thank Utrecht University School of Governance master student Teun Soederhuizen for transcribing the interviews for cases 3 and 4. We would also like to thank Vivette van Cooten and Louis Neven for contributions to the conception, design and data collection of the e-bike study revisited in Sect. 3.1. Publisher Copyright: {\textcopyright} 2021, Springer Nature Switzerland AG.; 7th International Conference on Human Aspects of IT for the Aged Population, ITAP 2021 ; Conference date: 24-07-2021 Through 29-07-2021",

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Loos, E, Peine, A & Fernandéz-Ardèvol, M 2021, Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts. in Q Gao & J Zhou (eds), Human Aspects of IT for the Aged Population. Technology Design and Acceptance : 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. 1 edn, vol. 12786, Springer, Cham, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12786 LNCS, pp. 156-167, 7th International Conference on Human Aspects of IT for the Aged Population, Washington, DC, United States, 24/07/21. https://doi.org/10.1007/978-3-030-78108-8_12

Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts. / Loos, Eugène; Peine, Alexander; Fernandéz-Ardèvol, Mireia.
Human Aspects of IT for the Aged Population. Technology Design and Acceptance : 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. ed. / Qin Gao; Jia Zhou. Vol. 12786 1. ed. Cham: Springer, 2021. p. 156-167 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12786 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Academic › peer-review

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N1 - Funding Information: Acknowledgements. This paper is part of the research project BConnect@Home (https://www. jp-demographic.eu/wp-content/uploads/2017/01/BCONNECT_2017_conf2018_broc hure.pdf), funded by the JTP 2017 - JPI More Years, Better Lives (Grant Agreement 363850) -the Netherlands, ZONMW (Project 9003037411). We thank Utrecht University School of Governance master student Teun Soederhuizen for transcribing the interviews for cases 3 and 4. We would also like to thank Vivette van Cooten and Louis Neven for contributions to the conception, design and data collection of the e-bike study revisited in Sect. 3.1. Publisher Copyright: © 2021, Springer Nature Switzerland AG.

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Loos E, Peine A, Fernandéz-Ardèvol M. Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts. In Gao Q, Zhou J, editors, Human Aspects of IT for the Aged Population. Technology Design and Acceptance : 7th International Conference, ITAP 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Proceedings. 1 ed. Vol. 12786. Cham: Springer. 2021. p. 156-167. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12786 LNCS). doi: 10.1007/978-3-030-78108-8_12

Older People as Early Adopters and Their Unexpected and Innovative Use of New Technologies: Deviating from Technology Companies’ Scripts

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Keywords

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