Process Mining and Performance Business Rules

E.E. Roubtsova, Yoeri Berk

Research output: Contribution to conferencePaperAcademic

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Abstract

Process mining uses event logs to build a business process model, which potentially can be used to better understand the business process performance. However, the understanding of performance almost always demands definitions in form of performance business rules within the business process. This means that process mining should be accompanied with another research method to retrieve the performance business rules of the studied business process.
This paper presents an approach showing how the process mining techniques shape the structure of the semi-structured interviews for retrieving performance business rules to be checked on the logged business process. The proposed approach is illustrated with a case study of process mining and performance assessment of an application process in an employment agency.
Original languageEnglish
Pages387-394
Number of pages8
DOIs
Publication statusPublished - 25 Apr 2022
EventThe 17th International Conference on Evaluation of Novel Approaches to Software Engineering - Online, ENASE, Setúbal, Portugal
Duration: 25 Apr 202226 Apr 2022
Conference number: 17
https://enase.scitevents.org

Conference

ConferenceThe 17th International Conference on Evaluation of Novel Approaches to Software Engineering
Abbreviated titleENASE 2022
Country/TerritoryPortugal
CitySetúbal
Period25/04/2226/04/22
Internet address

Keywords

  • Process Mining
  • Performance Business Rulescation Process of an Employment Agency
  • Interview
  • Methodology
  • Process of an Employment Agency

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