Providing Services During Times of Change: Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?

Inge L Hulshof; Evangelia Demerouti; Pascale M Le Blanc

doi:10.3389/fpsyg.2020.00087

Providing Services During Times of Change: Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?

Inge L Hulshof^*, Evangelia Demerouti, Pascale M Le Blanc

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Article number	87
Number of pages	15
Journal	Frontiers in Psychology
Volume	11
DOIs	https://doi.org/10.3389/fpsyg.2020.00087
Publication status	Published - 28 Jan 2020
Externally published	Yes

Keywords

customer ratings
empowerment
job crafting intervention
organizational change
service quality
work engagement

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10.3389/fpsyg.2020.00087Licence: CC BY

Cite this

@article{33a7cfcd9f4c4be9a508e59b84c64508,

title = "Providing Services During Times of Change: Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?",

keywords = "customer ratings, empowerment, job crafting intervention, organizational change, service quality, work engagement",

author = "Hulshof, {Inge L} and Evangelia Demerouti and {Le Blanc}, {Pascale M}",

note = "Copyright {\textcopyright} 2020 Hulshof, Demerouti and Le Blanc.",

year = "2020",

month = jan,

day = "28",

doi = "10.3389/fpsyg.2020.00087",

language = "English",

volume = "11",

journal = "Frontiers in Psychology",

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T2 - Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?

AU - Hulshof, Inge L

AU - Demerouti, Evangelia

AU - Le Blanc, Pascale M

PY - 2020/1/28

Y1 - 2020/1/28

KW - customer ratings

KW - empowerment

KW - job crafting intervention

KW - organizational change

KW - service quality

KW - work engagement

U2 - 10.3389/fpsyg.2020.00087

DO - 10.3389/fpsyg.2020.00087

M3 - Article

C2 - 32047468

VL - 11

JO - Frontiers in Psychology

JF - Frontiers in Psychology

SN - 1664-1078

M1 - 87

ER -

Providing Services During Times of Change: Can Employees Maintain Their Levels of Empowerment, Work Engagement and Service Quality Through a Job Crafting Intervention?

Keywords

Access to Document

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Cite this