Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review

S. Bagheri; V.M. Dirksen

doi:10.1007/978-3-031-72234-9_1

Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Professional

Abstract

Despite the potential benefits of Artificial Intelligence (AI) to enhance public services, the implementation of AI in the public sector is still limited. In this work, we review the trustworthy AI literature in the public sector and provide insights into the prevailing challenges of creating and sustaining public value with AI. Findings show that research on public value-driven AI assessment is still in its infancy. It lacks an overall critical perspective on human-centric AI in general and citizen engagement in particular. Recommendations are given for future research on conducting in-depth empirical studies geared towards measuring and operationalizing ethical and societal components of AI assessment frameworks in the public sector, specifically aiming at the creation of public value.

Original language	English
Title of host publication	Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024
Editors	Rogier van de Wetering, Remko Helms, Ben Roelens, Samaneh Bagheri, Yogesh K. Dwivedi, Ilias O. Pappas, Matti Mäntymäki
Publisher	Springer, Cham
Pages	3-13
ISBN (Electronic)	9783031722349
ISBN (Print)	9783031722332
DOIs	https://doi.org/10.1007/978-3-031-72234-9_1
Publication status	Published - 10 Sept 2024
Event	23rd IFIP Conference on e-Business, e-Services and e-Society, I3E 2024: Disruptive innovation in a digitally connected healthy world - Open Universiteit, Heerlen, Netherlands Duration: 11 Sept 2024 → 13 Sept 2024 Conference number: 23 https://www.i3e2024.com/

Publication series

Series	Lecture Notes in Computer Science
Volume	14907

Conference

Conference	23rd IFIP Conference on e-Business, e-Services and e-Society, I3E 2024
Abbreviated title	I3E2024
Country/Territory	Netherlands
City	Heerlen
Period	11/09/24 → 13/09/24
Internet address	https://www.i3e2024.com/

Access to Document

10.1007/978-3-031-72234-9_1

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Bagheri, S., & Dirksen, V. M. (2024). Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review. In R. van de Wetering, R. Helms, B. Roelens, S. Bagheri, Y. K. Dwivedi, I. O. Pappas, & M. Mäntymäki (Eds.), Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024 (pp. 3-13). Springer, Cham. https://doi.org/10.1007/978-3-031-72234-9_1

Bagheri, S. ; Dirksen, V.M. / Public Value-Driven Assessment of Trustworthy AI in the Public Sector : A Review. Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024. editor / Rogier van de Wetering ; Remko Helms ; Ben Roelens ; Samaneh Bagheri ; Yogesh K. Dwivedi ; Ilias O. Pappas ; Matti Mäntymäki. Springer, Cham, 2024. pp. 3-13 (Lecture Notes in Computer Science, Vol. 14907).

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title = "Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review",

abstract = "Despite the potential benefits of Artificial Intelligence (AI) to enhance public services, the implementation of AI in the public sector is still limited. In this work, we review the trustworthy AI literature in the public sector and provide insights into the prevailing challenges of creating and sustaining public value with AI. Findings show that research on public value-driven AI assessment is still in its infancy. It lacks an overall critical perspective on human-centric AI in general and citizen engagement in particular. Recommendations are given for future research on conducting in-depth empirical studies geared towards measuring and operationalizing ethical and societal components of AI assessment frameworks in the public sector, specifically aiming at the creation of public value.",

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Bagheri, S & Dirksen, VM 2024, Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review. in R van de Wetering, R Helms, B Roelens, S Bagheri, YK Dwivedi, IO Pappas & M Mäntymäki (eds), Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024. Springer, Cham, Lecture Notes in Computer Science, vol. 14907, pp. 3-13, 23rd IFIP Conference on e-Business, e-Services and e-Society, I3E 2024, Heerlen, Netherlands, 11/09/24. https://doi.org/10.1007/978-3-031-72234-9_1

Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review. / Bagheri, S.; Dirksen, V.M.
Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024. ed. / Rogier van de Wetering; Remko Helms; Ben Roelens; Samaneh Bagheri; Yogesh K. Dwivedi; Ilias O. Pappas; Matti Mäntymäki. Springer, Cham, 2024. p. 3-13 (Lecture Notes in Computer Science, Vol. 14907).

Research output: Chapter in Book/Report/Conference proceeding › Conference Article in proceeding › Professional

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AB - Despite the potential benefits of Artificial Intelligence (AI) to enhance public services, the implementation of AI in the public sector is still limited. In this work, we review the trustworthy AI literature in the public sector and provide insights into the prevailing challenges of creating and sustaining public value with AI. Findings show that research on public value-driven AI assessment is still in its infancy. It lacks an overall critical perspective on human-centric AI in general and citizen engagement in particular. Recommendations are given for future research on conducting in-depth empirical studies geared towards measuring and operationalizing ethical and societal components of AI assessment frameworks in the public sector, specifically aiming at the creation of public value.

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BT - Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024

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A2 - Bagheri, Samaneh

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PB - Springer, Cham

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Bagheri S , Dirksen VM. Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review. In van de Wetering R, Helms R, Roelens B, Bagheri S, Dwivedi YK, Pappas IO, Mäntymäki M, editors, Disruptive Innovation in a Digitally Connected Healthy World: 23rd IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2024. Springer, Cham. 2024. p. 3-13. (Lecture Notes in Computer Science, Vol. 14907). doi: 10.1007/978-3-031-72234-9_1

Public Value-Driven Assessment of Trustworthy AI in the Public Sector: A Review

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