Relationship quality time: The validation of a relationship quality scale in higher education

Ingrid Snijders, Remy M. J. P. Rikers, Lisette Wijnia, Sofie M. M. Loyens

Research output: Contribution to journalArticleAcademicpeer-review

13 Citations (Web of Science)


This study investigated the overall quality of the interpersonal relationship students have with faculty and staff, that is, relationship quality (RQ). In relationship management research, RQ is paramount for the creation of bonds with customers, which in turn is necessary for the sustainability of organizations, that is, continuity and growth. In higher education, it is not only recent changes in funding of education that urge us to further investigate RQ, as students having relational bonds with their teachers and faculty/staff is important as well. These relationships are expected to positively influence students’ college experiences. Although educational literature addresses the importance of student–faculty relationships, little is known about students’ perceptions of the quality of their relationship with their program. The aim of this study was therefore to get a more in-depth understanding of the concept and measurement of RQ within a higher education context. To that end, an existing RQ scale was used measuring five dimensions: trust in honesty, trust in benevolence, satisfaction, affective commitment, and affective conflict. A confirmatory factor analysis (CFA) was conducted on survey responses of 551 students from a Dutch university of applied sciences. Next to the CFA, a small-scale focus group discussion was held to validate the quantitative findings of students’ perceptions on RQ. The findings confirm that the RQ instrument is an adequate instrument to investigate RQ in a higher education context. Additional qualitative findings also suggest that students acknowledge the relevance of RQ and the need for having a good relationship with their faculty and staff.
Original languageEnglish
Pages (from-to)404-417
Number of pages14
JournalHigher Education Research & Development
Issue number2
Publication statusPublished - 23 Feb 2018
Externally publishedYes


  • Higher education
  • confirmatory factor analysis
  • relationship management
  • relationship quality
  • student-faculty relationships


Dive into the research topics of 'Relationship quality time: The validation of a relationship quality scale in higher education'. Together they form a unique fingerprint.

Cite this