Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots

Marah Blaurock, Martina Čaić*, Mehmet Okan, Alexander P. Henkel

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

Original languageEnglish
Pages (from-to)27-49
Number of pages23
JournalJournal of Service Management
Volume33
Issue number6
DOIs
Publication statusPublished - 21 Jun 2022

Keywords

  • Human–robot service interactions
  • Robotic role theory
  • Social robots
  • Systematic literature review
  • BEHAVIOR
  • Human-robot service interactions
  • INNOVATION
  • PEOPLE
  • TECHNOLOGY
  • ATTITUDES

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